Gurvinderjeet Mann
Prince George,BC
Summary
Detail-oriented, organized, and creative professional with strong abilities in empathy and effective communication. Demonstrated success in branch management, driving sales growth, improving customer satisfaction, and fostering customer loyalty. Skilled in building and leading high-performing teams, executing strategic plans, and achieving corporate objectives. Committed to delivering exceptional customer service.
Overview
7
7
years of professional experience
Work History
BRANCH MANAGER
National Money Mart
12.2022 - Current
- Directed daily branch operations, leading the team to exceed monthly sales goals
- Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
- Managed organizational and documentation compliance procedures within branch
- Conducted regular audits of branch activities to ensure accuracy in all areas of operation.
CUSTOMER SERVICE AGENT
Air Canada
06.2022 - Current
- Addressed customers courteously using suitable methods and problem-solving skills
- Developed strong communication skills while interacting with customers from diverse backgrounds
- Built trust by understanding the unique needs of customers and resolving those needs effectively and efficiently
- Prioritized tasks effectively while managing multiple projects at one time.
CUSTOMER SERVICE REPRESENTATIVE
National Money Mart
09.2021 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction
- Developed strong customer relationships and loyalty through effective communication
- Maintained an updated knowledge base of current products, services, pricing, promotions
- Responded to telephone inquiries and complaints following standard operating procedures.
COORDINATOR
Winners HomeSense
03.2021 - 10.2021
- Coordinated training sessions for new employees on relevant topics such as safety protocols or company policies
- Monitored budget expenditures on a regular basis in order to stay within allocated resources
- Analyzed customer feedback surveys in order to identify opportunities for improvement
- Provided guidance and mentorship to junior staff members when needed.
CLERK
CO-OP
03.2021 - 09.2021
- Operated office equipment including computers, printers, copiers, scanners
- Processed payments, verified customer information and entered data into the system
- Assisted customers with product selection by providing accurate information about products.
DEPARTMENT MANAGER
Walmart Canada
12.2019 - 04.2021
- Trained and supervised associates on customer service excellence and strong company culture
- Coordinated and organized special projects and events within the department
- Resolved conflicts and disciplinary issues within the department.
CUSTOMER SERVICE ASSOCIATE
Walmart Canada
10.2017 - 11.2019
- Open end communication with customers and understand their needs to provide the best solution
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure
- Developed an extensive knowledge of company products, services, and policies to effectively answer customer questions.
Education
POST DIPLOMA IN INFORMATION TECHNOLOGY -
College of New Caledonia, Prince George
04.2019
BACHELOR OF SCIENCE IN COMPUTER, STATISTICS AND MATHEMATICS -
Baba Farid Group of Institutions, PUNJAB
05.2016
Skills
- Detail oriented
- Organized
- Creative
- Empathetic
- Excellent communication skills
- Critical thinking
- Problem solving
- Microsoft Windows
- Staff management
- Strong communication
- Calm and positive attitude
- Quick learner
- Cash handling
Languages
English
Punjabi
Hindi
References
References available upon request
Timeline
BRANCH MANAGER
National Money Mart
12.2022 - Current
CUSTOMER SERVICE AGENT
Air Canada
06.2022 - Current
CUSTOMER SERVICE REPRESENTATIVE
National Money Mart
09.2021 - 11.2022
COORDINATOR
Winners HomeSense
03.2021 - 10.2021
CLERK
CO-OP
03.2021 - 09.2021
DEPARTMENT MANAGER
Walmart Canada
12.2019 - 04.2021
CUSTOMER SERVICE ASSOCIATE
Walmart Canada
10.2017 - 11.2019
BACHELOR OF SCIENCE IN COMPUTER, STATISTICS AND MATHEMATICS -
Baba Farid Group of Institutions, PUNJAB
POST DIPLOMA IN INFORMATION TECHNOLOGY -
College of New Caledonia, Prince George
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