Gurvinder Singh
Yuba City
Summary
Seasoned professional with 15 years in Banking, Finance, Customer Service, and Sales Management, specializing in compliance management and internal control systems. Demonstrated success in boosting operational efficiency and customer satisfaction in the Indian rural market. Skilled in leveraging analytical and technical expertise to drive organizational success.
Overview
16
16
years of professional experience
Work History
Area Collection Manager
John Deere Financial India Pvt. Ltd.
Mohali
12.2021 - 05.2024
- Managed portfolio of 4,000 contracts with a team of 20 members, focusing on collection and WOF recovery.
- Analyzed debtor profiles to maintain portfolio health and control delinquency rates.
- Collaborated with internal legal team and external advocates for strategic issue resolution.
- Built infrastructure involving repo agencies, parking yards, and buyers to ensure billing compliance.
- Supported sales through field activities and developed customer retention solutions.
Location Collection Manager
Kotak Mahindra Bank Pvt. LTD.
Kurukshetra
01.2013 - 12.2021
- Managed portfolio of 5,000 contracts with a team of 32 across four clusters.
Collection Manager
L&T Finance LTD.
Karnal
10.2012 - 01.2013
- Functioned as Collection Manager for 2 months and 15 days at Karnal Branch
Collection Cluster Head
Kotak Mahindra Bank Pvt. LTD.
Kurukshetra
09.2008 - 10.2012
- Delivered optimal solutions to customers while upholding bank standards.
- Enforced clean desk policy, ensuring organized document storage.
- Coordinated with repossession agents and legal department for effective case management.
- Notified clients regarding outstanding balances through timely information delivery.
- Focused on and followed up on 90 days past due cases to improve recovery rates.
- Ensured compliance with audit queries by implementing corrective and preventive actions.
- Managed productivity by establishing performance metrics for DMA, agencies, and collection executives.
Education
Bachelor of Art -
Dr. A.P.J. Abdul Kalam University
Indore, M.P., INDIADiploma in Wireman - Rec. by Department of Industrial Training & Vocational Education Haryana
I.T.I. Ambala City
Ambala City, Haryana, INDIASkills
- MS Office Suite
- Internet applications
- Windows operating systems
- Team leadership
- Customer service and support
- Bank teller operations
- POS and cash handling
- Contract management
- Portfolio analysis
- Compliance knowledge
Others:-
- Father's Name: S. Gurnam Singh
- Date of Birth: 3rd January 1985
- Marital Status: Married
)
Key Roles Responsibilities
- Team handling with 5000 contract & 32 Team Members
- Collection related trainings to team on regular intervals
- Handle customer issues escalations
- Coordinating with sales, operations, legal and customer service
- Compliance & Regulatory Reporting
Languages
English
Professional
Punjabi
Full Professional
Hindi
Professional
Timeline
Area Collection Manager
John Deere Financial India Pvt. Ltd.
12.2021 - 05.2024
Location Collection Manager
Kotak Mahindra Bank Pvt. LTD.
01.2013 - 12.2021
Collection Manager
L&T Finance LTD.
10.2012 - 01.2013
Collection Cluster Head
Kotak Mahindra Bank Pvt. LTD.
09.2008 - 10.2012
Bachelor of Art -
Dr. A.P.J. Abdul Kalam University
Diploma in Wireman - Rec. by Department of Industrial Training & Vocational Education Haryana
I.T.I. Ambala City
Similar Profiles
Chandan KumarChandan Kumar
Area Collection Manager Farm Loan at John Deere Financial India Pvt Ltd.Area Collection Manager Farm Loan at John Deere Financial India Pvt Ltd.
Rajiv KumarRajiv Kumar
Divisional Head – EAST, India Lead Digital Initiative & Customer Retention Lead at John Deere Financial India Pvt. Ltd.Divisional Head – EAST, India Lead Digital Initiative & Customer Retention Lead at John Deere Financial India Pvt. Ltd.
Paramjeet SinghParamjeet Singh
Area Credit Manager at John Deere Financial India Pvt. LtdArea Credit Manager at John Deere Financial India Pvt. Ltd
HEATHER GOMEZHEATHER GOMEZ
Licensed Vocational Nurse at River Valley Care CenterLicensed Vocational Nurse at River Valley Care Center
Jayden CarreonJayden Carreon
Grocery Clerk at Grocery Outlet Bargain MarketGrocery Clerk at Grocery Outlet Bargain Market