Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Gurvinder Singh

Toronto,ON

Summary

Dynamic retail professional with a proven track record at H&M, excelling in customer service and visual merchandising. Successfully trained new hires and led a team to enhance sales performance, achieving an 18% increase in monthly sales. Strong problem-solving skills and a commitment to teamwork drive exceptional customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

H&M
11.2024 - 04.2025
  • Delivered excellent service to 100+ customers daily, ensuring high satisfaction and return visits
  • Trained 3 new hires on POS system and store layout
  • Boosted monthly sales by 18% through upselling and product knowledge

Senior Retail Sales Associate

Reliance Retail
01.2022 - 09.2024
  • Maintained a visually appealing store environment through regular merchandising and display updates.
  • Increased customer satisfaction by providing exceptional service and product knowledge.
  • Led a team of 4–6 junior sales associates, providing daily task guidance, mentoring, and performance feedback.
  • Monitored daily sales performance and contributed to meeting and exceeding department sales targets.
  • Conducted training sessions for new staff on sales techniques, POS operations, and customer service protocols.

Education

Bachelor of Commerce (Honours) - Bachelor of Commerce (Honours)

Delhi University
India
09-2019

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer Fulfillment Co-Worker
  • Visual Merchandiser

Certification

  • Certified Best Sales of the year, [Reliance Retail] - 2023

Timeline

Retail Sales Associate

H&M
11.2024 - 04.2025

Senior Retail Sales Associate

Reliance Retail
01.2022 - 09.2024

Bachelor of Commerce (Honours) - Bachelor of Commerce (Honours)

Delhi University

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Gurvinder Singh