Gurvinder Singh
Lasalle,Canada
Summary
Results-oriented professional with a proven track record in leading and developing teams. Skilled in building strong customer relationships, negotiating contracts, and delivering exceptional customer service in a delivery environment. Proficient in multitasking, problem-solving, and building strong customer relationships. Committed to fostering a positive work environment and supporting team members' professional growth. Successful at upselling target items and providing excellent customer experiences to drive loyalty and repeat business. Flexible and adaptable to changing business needs.
Overview
7
7
years of professional experience
Work History
Delivery Driver & Supervisor
Radish
10.2021 - 06.2024
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Operated light trucks to deliver loads as far as [Number miles from home location.
Customer Service Representative
IOS Call Centre
09.2018 - 09.2021
- Responded to customer requests for products, services, and company information.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Investigated and resolved accounting, service and delivery concerns.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer service cashier
Easy day
02.2017 - 12.2017
- Provide professional, efficient and friendly customer service
- Work quickly and safely in a customer driven environment
- Received and processed promised payments by cash, credit card and debit card
- Remain calm and clear thinking when assisting challenging customer; assist customers with resolving their issues and concerns.
Education
Masters of Engineering(Software Engineering) - undefined
Concordia University
Montréal, Québec09.2024
Bachelor of Technology (Computer Science) - undefined
Punjab Technical University
Jalandhar, Punjab01.2015
Skills
- Efficient verbal and written communication skills
- Demonstrated strong teamwork and leadership skills
- Expertise in Microsoft Office, especially Word and PowerPoint
- Fluent in English, Hindi, and Punjabi
- Quality assurance, GPS navigation, and order verification
- Safe driving practices and defensive driving techniques
- Route optimization and time management skills
- Customer service and conflict resolution abilities
- Knowledge of local traffic patterns and regulations
Availability
- Monday
- Tuesday
- Wednesday
Hobbies and Interests
- Travelling and communicating with new people
- Reading books
Timeline
Delivery Driver & Supervisor
Radish
10.2021 - 06.2024
Customer Service Representative
IOS Call Centre
09.2018 - 09.2021
Customer service cashier
Easy day
02.2017 - 12.2017
Masters of Engineering(Software Engineering) - undefined
Concordia University
Bachelor of Technology (Computer Science) - undefined
Punjab Technical University
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