Gurvinder Singh
Prince George,BC
Summary
Detail-oriented team player with strong organizational skills. Proven ability to successfully manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at effectively collaborating with cross-functional teams to achieve shared goals and deliver exceptional results. Committed to continuous improvement and staying up-to-date with industry trends and best practices.
Overview
8
8
years of professional experience
Work History
Regional Operations Leader
Barburrito Restaurants INC.
02.2023 - 06.2024
- Plan, organize, direct, control, and evaluate the operations without compromise
- Lead and manage all operations within the assigned region
- Plan and oversee new store openings and store audits
- Take responsibility for training new franchisees in corporate training locations
- Develop and perform training programs for staff
- Ensure the standards outlined in the Operations Manual are met consistently
- Proactively work to influence sales and profitability in your region positively.
Store Manager/Province Training Manager
Barburrito
01.2020 - 01.2023
- Ensure proper communication with staff, management, and all vendors
- Resolve customer complaints and ensure health and safety regulations are followed
- Recruit staff & staff training with proper franchise standards
- Monthly feedback from store associates and supervisors to raise revenue and customer service standards
- Maintained all store equipment with proper care
- Organized monthly calls with the marketing manager regularly for future planning on store specials and online presence
- Managed social media accounts with a growing number of followers
- Always good at follow-ups, this habit helped me grow on catering orders for local schools and hospitals
- Great relationship with health inspector and liquor inspector
- Almost doubled the sales within a year
- Monitored and trained staff- on upselling
- Determined the type of services to be offered and operational procedures
- Always worked closely with third delivery platform area managers to ensure no extra chargebacks
- Always attended franchise national calls on time.
Assistant Store Manager
Domo Corporation Ltd.
01.2018 - 12.2019
- Handling store and fully responsible for all operations in the store
- Ability to interact with customers, employees, and vendors to ensure smooth transactions in a friendly and positive manner
- Determine clashes and settle on hard choices while keeping workers inspired and coordinated
- Audit the store weekly to keep the standards as per the company standards
- Proper communication with the area manager on how competitors keep prices as well as dash control
- Ensure JPRs (Jump to Pump reports) were done with exact guidelines
- Reported head office every day for gas fill-ups
- Won best dash seller award from the Director of operations at DOMO
- Made weekly orders for dash, cigarettes, and PepsiCo
- Always focused on keeping a great relationship with vendors.
Store Manager
Royal Paan
12.2016 - 01.2018
- Maintain frequent and uninterrupted communication with the Regional Manager and ensure that the company's regulatory and operational policies and guidelines of the store are followed
- Propose and establish an achievable sales goal for the store, and encourage, inspire, and propel the co-workers to work collectively to accomplish it
- Ensure that all co-workers comply with the company's operating standards, and the store's policies regarding food safety and sanitation regulations are strictly followed and applied
- Train, supervise, and discipline all partners on procedures and provide ongoing feedback for improvement
- Foster a welcoming and energetic environment that embodies the philosophy of Royal Paan’s visions and beliefs
- Demonstrate exceptional guest service and superior follow-up skills with customers or potential customers
- Assist in store operations by preparing ingredients, maintaining inventory levels, ensuring cleanliness, and any ad hoc tasks
- Ensure that all partners are operating safely and in compliance with the Ontario Occupational Health and Safety Act (OHSA) and Employment Standards Act (ESA).
Education
Business Accounting -
Humber College
Skills
- Proficient in MS Office
- Leadership/communication skills
- Diplomatic
- Ability to assess financial statements
- Can Manage multiple projects in the proper timeline
- Strong Negotiation skills
- Understands compliance/ Reviews/Audits
- Teamwork to raise business standards
- Motivating Teams
- Influencing Others
- Continuous improvements
- Coaching abilities
- Recruitment and hiring
- Line Management
References
- Neel Shah, (647) 901-8114, Special Projects – Barburrito Restaurants Inc.
- Jigar Patel, (647) 975-2735, Training & Development Manager – Barburrito Restaurants Inc.
Timeline
Regional Operations Leader
Barburrito Restaurants INC.
02.2023 - 06.2024
Store Manager/Province Training Manager
Barburrito
01.2020 - 01.2023
Assistant Store Manager
Domo Corporation Ltd.
01.2018 - 12.2019
Store Manager
Royal Paan
12.2016 - 01.2018
Business Accounting -
Humber College
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