Hi, I’m
GURVINDER SINGH
IT Support Engineer
Brampton,ON
Summary
With over six years at Amazon as an IT Support Engineer, I’ve built my career on keeping mission-critical systems running and solving the problems most people don’t even want to touch. I’ve worked hands-on across network infrastructure—configuring, deploying, and troubleshooting Cisco and Juniper devices—and played a key role in standing up Windows and Linux servers as part of MDF builds.
I’m big on efficiency and never shy about automating the repetitive stuff. I’ve designed and deployed tools that cut down complex tasks into quick, reliable workflows, saving time and reducing human error.
These days, my focus is on Cloud Engineering. I’m passionate about scalable, automated cloud environments and have solid, practical experience across AWS services, architectures, and best practices.
If it involves cloud, automation, infrastructure, or building things the right way, I’m all in.
Overview
7
years of professional experience
4
Certification
Work History
Amazon
IT Support Engineer I
11.2022 - Current
Job overview
- Led the launch of multiple Amazon fulfillment centers by building MDFs and deploying the associated network infrastructure including Cisco/Juniper devices and HP Cloudline servers.
- Managed core network infrastructure including switches, routers, firewalls, and wireless systems to ensure stable and secure operations.
- Collaborated with software development teams to build AWS Lambda + SNS automation that integrated ServiceNow with Slack, enabling real-time incident notifications.
- Engineered Infrastructure-as-Code (IaC) templates with AWS CloudFormation to build and manage Cisco switch configurations at scale.
- Reduced wireless-related downtime by 40% by developing Python-based automation to identify and resolve connectivity issues.
- Created standardized change-management templates for production-critical devices, which reduced the
probability of misconfigurations on network switches by 70%. - Delivered on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
- Participated with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
- Engaged in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
- Provided 24/7 on-call coverage for high-severity incidents, acting as primary escalation point and leveraging incident management platforms (e.g., PagerDuty, ServiceNow) to ensure rapid triage and resolution.
Amazon
IT Support Associate II
11.2019 - 10.2022
Job overview
- Developed comprehensive IT onboarding documentation for new hires, streamlining processes and reducing IT staff workload by 70%.
- Applied ITIL-aligned change management procedures to update Cisco switch configurations (VLANs, trunk ports, ACLs), improving network performance and reliability.
- Automated imaging of laptops/desktops with Linux, Windows, and macOS, enhancing consistency and reducing IT support requests by 35%.
- Deployed and configured Zebra and other enterprise printers, aligning device settings with business-specific workflows.
- Developed a ServiceNow automation mechanism to streamline case creation for end users by leveraging Python automation, increasing ticket accuracy rates by 60%
Amazon
IT Equipment Coordinator
11.2019 - 04.2020
Job overview
- Managed equipment lifecycle activities including provisioning, imaging, repairs, returns, and decommissioning.
- Collaborated with IT, security, and operations teams to enforce hardware policies and minimize loss.
Worked with vendors to order hardware, process RMAs, and resolve equipment issues. - Collaborated with IT support teams to resolve equipment-related incidents and maintain smooth day-to-day operations.
- Supported operational launches and special projects by coordinating large-scale equipment deployments under tight timelines.
St. Clair College
Help Desk Technician
01.2019 - 07.2019
Job overview
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
Skills
- AWS (EC2, S3, VPC, IAM, CloudWatch, Lambda, ECS/Fargate, RDS, DynamoDB, ElastiCache, CloudFormation/Terraform)
- Kubernetes (Cluster management, pod/deployment/service configuration, YAML manifest)
- Docker (Containerization, multi-stage builds, and integrating containers with ECS/EKS)
- Terraform (State Management, Container Orchestration)
- Routing & Switching (OSPF, BGP, VLANs)
- Monitoring & Logging (Nagios, PRTG, CloudWatch)
- Configuration management & automation (Ansible, Python scripts)
- Confluence / Wiki Tools (structuring pages, templates, linking content, version control)
- Cisco IOS, IOS XE, NX-OS (configuration & troubleshooting)
- ServiceNow (incident, problem, change management, workflow automation, reporting)
- Layer 2/3 Switching (VLANs, Trunking, QoS, Port Security)
- Technical documentation (clear, user-friendly instructions, internal guides)
Certification
- AWS CloudOps Certified
- AWS Certified Developer
- AWS Solutions Architect
- Cisco Certified Network Associate
Education
St. Clair College - Main BuildingWindsor, ON
Diploma from Computers System Technician Networking
01.2019
St. Xavier's Senior Secondary SchoolChandigarh, CH
High School
04.2017
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridTimeline
IT Support Engineer I
Amazon
11.2022 - Current
IT Equipment Coordinator
Amazon
11.2019 - 04.2020
IT Support Associate II
Amazon
11.2019 - 10.2022
Help Desk Technician
St. Clair College
01.2019 - 07.2019
St. Clair College - Main Building
Diploma from Computers System Technician Networking
St. Xavier's Senior Secondary School
High School