GURVINDER SINGH
Brampton
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support Engineer I
Amazon OpsTech Solutions
11.2022 - Current
- Research, maintenance, deployment and development of information and communication system network architecture
- Network engineering and troubleshooting, data cabling and systems administration in variety of software and hardware environments
- Innovating applications to automate processes with programming languages
- Ensuring infrastructure networking and computing systems remain available during production hours
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions
- Managing local technical projects
- Maintaining or creating policies, procedures, and processes
- Identifying root-causes of operational issues and process inefficiencies
- Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software and services on AWS platform.
- Developed comprehensive strategies for leveraging AWS Auto Scaling, ensuring optimal resource allocation and cost efficiency during periods of high demand.
IT Support Associate II
Amazon OpsTech Solutions
11.2019 - 10.2022
- Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
- Handling support requests and procedures across network.
- Assisting in training new hires.
- Continuous learning of new technologies.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
- Hands on experience on Cisco switches for preparing them for new Site Builds
- Have knowledge of Nagios and IT monitoring
- Skilled in troubleshooting Zebra printers.
Help Desk Technician
St. Clair College - Windsor Campus
01.2019 - 07.2019
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions
- Configured hardware, devices and software to set up work stations for students
- Identified and solved technical issues using variety of diagnostic tools including Microsoft Tools, Windows Server 2012 and Cisco Packet Tracer.
Education
Diploma - Computers System Technician Networking
St. Clair College - Main Building
Windsor, ON01.2019
High School -
St. Xavier's Senior Secondary School
Chandigarh, CH04.2017
Skills
- AWS Architecture Design
- Virtualization Technologies
- Continuous Integration and Deployment
- Monitoring and Logging
- AWS Networking Solutions
- Skilled in Python
- HTML5 and CSS3 expertise
- Object-Oriented Programming
- System Administration
- Programming
- API Integration
- Technical Support
- Project Management
Certification
- AWS Certified Developer
- AWS Solutions Architect
- Cisco Certified Network Associate
- AWS Cloud Practitioner
Timeline
IT Support Engineer I
Amazon OpsTech Solutions
11.2022 - Current
IT Support Associate II
Amazon OpsTech Solutions
11.2019 - 10.2022
Help Desk Technician
St. Clair College - Windsor Campus
01.2019 - 07.2019
Diploma - Computers System Technician Networking
St. Clair College - Main Building
High School -
St. Xavier's Senior Secondary School
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