Gurjot Singh Ahuja
Brampton,ON
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Service Manager
Access Credit Union
Toronto
03.2023 - Current
- Managed customer service team of 6-10 employees, ensuring quality and efficiency standards were met.
- Developed and implemented policies and procedures to improve customer satisfaction levels.
- Collaborated with marketing team to plan promotional events targeting current customers and potential leads.
- Implemented new technologies to streamline customer service processes.
- Assisted customers with account inquiries, billing disputes, product returns.
- Utilized well-developed communication, active listening and interpersonal talents when interacting with people on daily basis.
- Facilitated dispute resolution between customers, vendors, suppliers.
- Assisted customers with understanding benefits by providing comprehensive, knowledgeable and pleasant explanations.
- Supervised service representatives to ensure adherence with established procedures, mentoring employees in responding to customer questions, using critical sales tactics to grow membership sales and delivering outstanding service to maintain service quality goals.
- Established long-lasting partnerships with members, delivering insight into membership levels while encouraging renewals and promoting value of club products and services.
- Responded to member questions regarding enrollment, claims, benefits, referrals and pre-authorizations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Customer Service Representative
Skip The Dishes
Brampton
01.2022 - 03.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Bank Teller
HDFC Bank
New Delhi, India
02.2020 - 11.2021
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Cross-sold bank products such as savings accounts and credit cards to existing clients.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reconciled daily sales sheets with actual physical money received from customers or deposited into ATM machines.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided assistance to other tellers during peak business hours as needed.
- Assisted customers with basic technical issues related to digital banking platforms.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
BBA - Accounting And Finance
Fleming College
Toronto, ON01-2023
Skills
- Influencing skills
- Member acquisition
- Trend Identification
- Exemplary communication
- Coaching and Mentoring
- Task Prioritization
- Member retention
- Compliance Management
- Customer profile updates
- Compliance and regulations
- Effective written and verbal communication
- Task Delegation
- Team Mentoring
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Volunteering
- 3 months Bookkeeping volunteer experience at Health Sciences Centre
- 2 months volunteer experience at Scotia bank bank as summer student
Certification
- Certified Financial Planner (CFP)
- Bank teller certificate
- Certificate III in financial services
- Certificate in Financial Services Advice
Timeline
Member Service Manager
Access Credit Union
03.2023 - Current
Customer Service Representative
Skip The Dishes
01.2022 - 03.2023
Bank Teller
HDFC Bank
02.2020 - 11.2021
BBA - Accounting And Finance
Fleming College
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