Gurveer Sandhu
Mississauga,ON
Summary
Security professional with proven de-escalation skills at Mississauga hospital, adept at ensuring safety and providing exceptional customer service. Recognized for situational awareness and teamwork in high-pressure incidents. Ready to use and develop observational and conflict resolution skills in EDMH role.
Overview
3
3
years of professional experience
Work History
Hospital Security Guard (Triage)
Paladin Security Group
05.2025 - Current
- Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols in the emergency department, identifying potential security risks and addressing issues proactively.
- Regularly covers Emergency Department Mental Health shifts as needed
- Responded promptly to incidents in the emergency department, coordinating with clinical staff and the security team efficiently.
- Provided excellent customer service while assisting visitors with inquiries and directions at triage.
- Received recognition from clinical staff in regards to de-escalation skills
Server
OTG Management Inc.
05.2024 - 05.2025
- Trained in five Toronto Pearson International Airport restaurants / bars
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu presentation and daily specials to enhance guest experience.
Server
Mandarin
05.2022 - 09.2023
- Supervised and trained new coworkers as main server
- Beverage committee representative (Going to headquarters to test new drinks + brainstorm with upper management)
Education
Bachelor of Arts - Criminology
York Univeristy
Toronto, ON04-2025
Skills
- Communication (Clear and friendly)
- Adaptability (Learns quick)
- Customer Service
- Incident Reporting
- De-escalation & Conflict Resolution
- Situational Awareness
- Teamwork
- Mentoring / Supervising
Timeline
Hospital Security Guard (Triage)
Paladin Security Group
05.2025 - Current
Server
OTG Management Inc.
05.2024 - 05.2025
Server
Mandarin
05.2022 - 09.2023
Bachelor of Arts - Criminology
York Univeristy
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