Gurveen Kaur
Surrey,Canada
Summary
Accomplished leader with extensive experience at Tim Hortons, excelling in team supervision and customer service. Proven track record in enhancing operational efficiency and resolving conflicts. Skilled in staff training and inventory control, consistently achieving high guest satisfaction. Adept at communication and problem-solving, driving improvements and fostering a positive work environment.
Overview
9
9
years of professional experience
Work History
Supervisor
Tim Hortons
01.2020 - Current
- Supervise team members and oversee daily store operations.
- Train new staff on policies, customer service, food safety, and product prep.
- Ensure high-quality guest experience and handle complaints professionally.
- Open and close the store following operational procedures.
- Maintain food safety and cleanliness standards; monitor inventory.
- Operate cash registers, reconcile tills, and prepare bank deposits.
- Communicate operational updates and policies to staff.
Assistant Leader
7‑Eleven
01.2022 - 12.2022
- Assisted store manager with daily operations and staff supervision.
- Provided friendly, professional customer service; handled transactions accurately.
- Stocked shelves, monitored inventory, and maintained store cleanliness.
- Checked product freshness and removed expired items.
- Assisted in receiving deliveries and verifying shipments.
- Supported training of new employees during busy shifts.
Manager
New India Buffet Restaurant
01.2018 - 12.2022
- Recruited, trained, and supervised restaurant staff.
- Provided coaching, performance evaluations, and disciplinary actions.
- Promoted teamwork and maintained a positive work environment.
- Resolved customer complaints and ensured high guest satisfaction.
- Maintained cleanliness and service quality standards.
Front Desk Receptionist
Surrey Central Inn
Surrey, Canada
01.2020 - 12.2020
- Assisted guests with inquiries, requests, and complaints.
- Provided directions and local information.
- Managed reservations via phone, email, and booking systems.
- Updated booking records and monitored room availability.
Office Administrator – Home Insurance Department
Reliance General Insurance
, India
01.2018 - 12.2018
- Assisted clients with inquiries and policy information.
- Processed applications, renewals, and policy documentation.
- Maintained accurate client records and updated company systems.
- Coordinated with agents and underwriters to process policies.
- Handled calls, emails, and appointments professionally.
- Prepared reports and maintained office documentation.
- India
Bank Teller
Cooperative Bank
, India
01.2017 - 12.2017
- Processed deposits, withdrawals, and other financial transactions.
- Issued money orders and cashier’s checks; processed loans and bills.
- Verified signatures and detected fraudulent activity.
- Maintained customer records and complied with KYC and AML regulations.
- India
Education
Diploma in Operations Management -
British Institute of Technology
01-2021
Diploma in Digital Media and Management Science -
Pacific Link College
01-2020
Master of Business Administration (MBA) -
Guru Nanak Dev University
India01-2017
Bachelor of Business Administration (BBA) -
BBK DAV College
India01-2015
Skills
- Team Leadership & Staff Supervision
- Customer Service & Client Relations
- Staff Training & Development
- Cash Handling & POS Systems
- Inventory Control & Stock Management
- Conflict Resolution & Problem Solving
- Time Management & Task Prioritization
- Communication & Interpersonal Skills
- Operational Efficiency & Process Improvement
Availability
Full-Time
References
Available upon request
Timeline
Assistant Leader
7‑Eleven
01.2022 - 12.2022
Supervisor
Tim Hortons
01.2020 - Current
Front Desk Receptionist
Surrey Central Inn
01.2020 - 12.2020
Manager
New India Buffet Restaurant
01.2018 - 12.2022
Office Administrator – Home Insurance Department
Reliance General Insurance
01.2018 - 12.2018
Bank Teller
Cooperative Bank
01.2017 - 12.2017
Diploma in Operations Management -
British Institute of Technology
Diploma in Digital Media and Management Science -
Pacific Link College
Master of Business Administration (MBA) -
Guru Nanak Dev University
Bachelor of Business Administration (BBA) -
BBK DAV College