GURUSHARAN KAUR
Brampton,ON
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Chat Specialist
CIBC
09.2022 - Current
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Answered questions from customers that came in through the company's online chat feature.
- Used various skills to resolve problems in reasonable amount of time.
- Maintained understanding of company computer software, products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Chat Support Specialist
Lululemon
Mississauga, ON
05.2021 - 06.2022
- Answered questions from customers that came in through the company's online chat feature.
- Used various skills to resolve problems in reasonable amount of time.
- Monitored customer issues to deliver best resolution course, following steps involved for appropriate procedures.
- Maintained understanding of company computer software, products and services.
- Volunteered to help with email-based and phone support to customers at times when the department was swamped with calls and messages.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Handled customer service issues by professionally answering customers' questions and inquiries.
Human Resources Intern
Walmart
10.2021 - 03.2022
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Updated internal databases with new employee information, contact details and employment forms.
- Organized and stored employment forms and information.
- Worked on multiple projects simultaneously in fast-paced environment.
Customer Service Associate
Google, Mohan Packers and Movers Pvt. Ltd
Bhilai, Chhattisgarh
03.2018 - 09.2020
- Addressed inquiries, resolved customer issues and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Improved customer service wait times to mitigate complaints.
- Organized client contracts, records and reports to strengthen traceability.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Education
Diploma - Business Human Resource
Sheridan College
08.2021
High School Diploma -
Krishna Public School
Bhilai, C.G.03.2018
Skills
- Analytical Thinking
- Cash Flow Analysis
- Client Relationship Management
- Customer Experience
- Investment Portfolios
- Post-Sales Support
- Product knowledge
- Transaction Banking
Affiliations
- Member, Alumni Association of Tennis.
- Member, Alumni Association of Skating.
Accomplishments
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Consistently maintained high customer satisfaction ratings.
- Database Maintenance - Assisted in the managing of the company database and verified, edited and modified members' information.
Certification
- Microsoft Office Specialist (MOS)
Timeline
Chat Specialist
CIBC
09.2022 - Current
Human Resources Intern
Walmart
10.2021 - 03.2022
Chat Support Specialist
Lululemon
05.2021 - 06.2022
Customer Service Associate
Google, Mohan Packers and Movers Pvt. Ltd
03.2018 - 09.2020
Diploma - Business Human Resource
Sheridan College
High School Diploma -
Krishna Public School
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