Gurupratap Singh
SURREY,BRITISH COLUMBIA
Summary
Accomplished store Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Mrlube
Richmond, BC
05.2018 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Cashier
7 eleven Canada
Richmond, BC
04.2017 - 10.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Diploma in General Education (ARTS) - Arts
Langara College
Vancouver, BC12.2019
High School Diploma -
Oxford Senior Secondary School
Palia Kalan, India05.2014
Skills
- Performance Monitoring and Evaluation
- Focus and Follow-Through
- Sales Tracking
- Administrative Management
- Time Management
- Human Resources Oversight
- Financial Statement Review
- Retail Operations
- Mathematical Calculation and Reasoning
- Shift Scheduling
- Business Leadership
- Work Planning and Prioritization
- Assignment Delegation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 16 staff members.
Timeline
Assistant Store Manager
Mrlube
05.2018 - Current
Cashier
7 eleven Canada
04.2017 - 10.2017
Diploma in General Education (ARTS) - Arts
Langara College
High School Diploma -
Oxford Senior Secondary School
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