Gurupdesh Kaur
SYDNEY,NS
Summary
Skilled at welcoming customers, probing needs, and matching everyday banking and credit card solutions while safeguarding privacy and bank assets. Known for calm de‑escalation, accurate cash handling, and guiding less tech‑confident clients to adopt mobile and online tools. Collaborative team player who follows through, meets SLAs, and contributes to branch sales and customer experience goals
Overview
3
3
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Apple Co.
Sydney, Nova Scotia
10.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Assisted customers with product inquiries and service issues.
- Managed returns and exchanges according to store policies.
- Developed strong customer relationships to encourage repeat business.
Customer Service Representative
Walmart
North Sydney, Nova Scotia
03.2023 - 08.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Educated customers on store promotions and loyalty programs.
- Developed strong customer relationships to encourage repeat business.
- Managed returns and exchanges according to store policies.
- Processed cash transactions accurately at the register. and processed payments efficiently.
- Trained new staff on customer service protocols and procedures.
Customer Service Lead
ICICI
Chandigarh, Chandigarh
08.2019 - 06.2022
- Managed escalated customer complaints, ensuring prompt resolutions that maintained customer satisfaction.
- Led customer service team, achieving faster response times and enhanced service quality.
- Collaborated with cross-functional departments to streamline processes, improving overall customer experience.
- Developed training materials that enhanced staff performance and supported ongoing development.
Education
Post-Baccalaureate Diploma - Business
Cape Breton University
Sydney12-2025
Skills
- Technical troubleshooting
- Technical support
- Documentation accuracy
- Microsoft Excel
- Retail customer service
- Customer satisfaction measurement
- Problem resolution
- Multitasking
- Social Media Activist
- Adaptability and flexibility
- Relationship building
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Custom Section 2
- Familiar with social media tools and activism, Microsoft Teams, Zoom, Google Meet, Outlook.
Timeline
Customer Service Representative
Apple Co.
10.2025 - Current
Customer Service Representative
Walmart
03.2023 - 08.2025
Customer Service Lead
ICICI
08.2019 - 06.2022
Post-Baccalaureate Diploma - Business
Cape Breton University