GURU DATT Chaudhary
Kelowna
Summary
Dedicated and results-driven retail professional with 13+ years of experience in operations management, including 9 years in the restaurant retail industry and 5 years with Walmart Canada. Demonstrated ability to lead diverse teams, exceed business objectives, and cultivate customer satisfaction. Skilled in managing intricate operations, maximizing profitability, and nurturing talent to create high-performing teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Store Co-Manager
Walmart Canada
2023.02 - Current
- Encouraged professional growth and talent development in associates to increase performance.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Ensured a high level of customer satisfaction with proactive engagement, addressing concerns, and providing personalized assistance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
- Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
- Reduced shrinkage levels through diligent monitoring of loss prevention measures and comprehensive staff training programs.
- Conducted weekly team meetings to discuss progress and address any issues or concerns.
- Communicated regularly with corporate office regarding store operations, promotions, special events.
Assistant Manager
Walmart Canada
2021.02 - 2023.02
- Greeting customer, seeking their feedback and ensuing customer need, complaint and issues are resolved within in the company guideline to create positive shopping experience
- Leading the team and supervising activities to drive productivity and efficiency
- Lead associate by conducting regular store meetings and communicating operational direction and initiatives with the focus on total sales
- Drive engagement recognizes and rewards accomplishment and provides opportunities for professional growth
- Develops all associates and identifies high potential associates, providing training and development to increase capability
Restaurant General Manager
KFC Cranbrook
2018.02 - 2022.01
- Motivated and led team members to work together to achieve targets Responded to customer feedback and complaints
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Encouraged, trained and disciplined employees to maximize performance Monitored cash intake to eliminate discrepancies
- Worked with management to plan and implement special events to boost customer numbers and profits
Department Manager
Walmart Canada
2019.10 - 2020.12
- Designed floorplan layout, product display to capture customer interest and drive revenue growth
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Restaurant General Manager
Taco Bell, Cyber Hub
2017.01 - 2018.01
Restaurant Manager
Dunkin' Donuts Center
2014.08 - 2017.01
Assistant Manager
Dunkin' Donuts Center
2013.03 - 2014.08
Shift Manager
Pizza Hut
2011.08 - 2013.03
Team Member
Pizza Hut
2010.01 - 2011.07
Education
Intermediate -
Board of High School & Intermediate,Uttar Pradesh
High School -
Board of High School
Bachelor of Commerce -
Lucknow University
05.2011
Skills
- Strategic Leadership and Team Development
- Profit and Loss Management
- Customer Service Excellence
- Inventory Management and Shrink Control
- Operational Planing and Execution
- Compliance and Safety Standards
- Data Analysis and Sales Forecasting
- Community Engagement and Sustainability
Certification
- Harvard Leadership Tune up
- ASM Harvard Leadership Tune up
- Harvard Manage Mentor: Difficult interactions
- Special Event Planning Program
Timeline
Store Co-Manager
Walmart Canada
2023.02 - Current
Assistant Manager
Walmart Canada
2021.02 - 2023.02
Department Manager
Walmart Canada
2019.10 - 2020.12
Restaurant General Manager
KFC Cranbrook
2018.02 - 2022.01
Restaurant General Manager
Taco Bell, Cyber Hub
2017.01 - 2018.01
Restaurant Manager
Dunkin' Donuts Center
2014.08 - 2017.01
Assistant Manager
Dunkin' Donuts Center
2013.03 - 2014.08
Shift Manager
Pizza Hut
2011.08 - 2013.03
Team Member
Pizza Hut
2010.01 - 2011.07
High School -
Board of High School
Bachelor of Commerce -
Lucknow University
Intermediate -
Board of High School & Intermediate,Uttar Pradesh