Guru Charan Perumalla
Sydney
Summary
Dynamic Quality Engineer with a proven track record at an Aerospace company, specializing in quality management systems and process validation. Expert in developing quality improvement plans and conducting root cause analysis, driving significant enhancements in product reliability. Adept at collaborating with teams and mentoring others, ensuring compliance with industry standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Quality Technician
Protocase Inc
03.2023 - Current
- Developed and implemented quality assurance protocols to enhance product reliability.
- Conducted root cause analysis to identify defects and improve manufacturing processes.
- Collaborated with cross-functional teams to ensure compliance with industry standards.
- Executed comprehensive testing procedures for new product designs, ensuring accuracy and performance.
- Analyzed data from quality audits to drive continuous improvement initiatives.
- Managed documentation of quality metrics, maintaining detailed records for regulatory compliance.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Trained team members on quality control practices and inspection techniques.
- Conducted detailed audits to ensure adherence to both AS9100D and ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Collaborated with R&D to integrate quality considerations into early design stages, enhancing product durability and functionality.
Production Lead
Protocase Inc
06.2022 - 03.2023
- Oversaw daily production schedules to optimize workflow and meet manufacturing deadlines.
- Trained team members on safety protocols and operational procedures to ensure compliance.
- Implemented process improvements that enhanced efficiency and reduced waste in production lines.
- Collaborated with cross-functional teams to resolve production issues and enhance product quality.
- Reduced downtime by proactively identifying potential bottlenecks and addressing them promptly.
- Kept production line ready for monthly inspections and yearly audits by consistently following optimal processes.
- Ensured compliance with all relevant industry regulations, maintaining detailed documentation for audit purposes.
Technical Support Representative
Concentrix
10.2019 - 04.2022
- Resolved technical issues through troubleshooting and diagnostic tools, enhancing customer satisfaction.
- Guided customers in product usage and features, fostering user engagement and retention.
- Mentored junior representatives on best practices for customer interactions and issue resolution.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Master of Science - Computer And Information Systems
Troy State University
Troy, Alabama01-2016
Skills
- Control plan development
- Quality processes
- Non-conforming reports
- Quality improvement plans
- Quality management system
- Risk management
- Corrective action planning
- Process validation
Accomplishments
- Lead quality team to implement new processes on production floor to mitigate non-conformances
- Played a pivot role in implementing in house built tools to make process work friendly.
- Reduced recurring defects by .6% by developing new inspection criteria, updating work instructions, and optimizing process parameters.
- Created Master templates for new units that were developed in our child company.
Technical skills
TECHNICAL SKILLS
- Software: In-house built CRM| SolidWorks | SAP | Oracle
- Inspection Equipment: CMM, height gauges, micrometers, calipers, profilometers, optical comparators
- Methods: GD&T, FMEA, DMAIC, Aerospace FAI
Languages
English
Full Professional
Certification
- Certified AS9100d and ISO 9100 internal auditor.
Timeline
Quality Technician
Protocase Inc
03.2023 - Current
Production Lead
Protocase Inc
06.2022 - 03.2023
Technical Support Representative
Concentrix
10.2019 - 04.2022
Master of Science - Computer And Information Systems
Troy State University