Gurtej Singh Tiwana
Barrie,ON
Summary
Dedicated food service manager with 5 years of experience overseeing staff and operations for Mcdonalds. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to wide variety of issues in food service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Filler Operator
Baxter
Alliston, ON
12.2022 - Current
- Perform quality checks on finished products, including visual inspection, weight verification, and leakage tests.
- Record details about completed batches including batch numbers, yields, fill weights.
- Train new employees on proper use of equipment and safety procedures.
- Enforce good manufacturing practices at all times while working on the line.
Shift Manager
McDonalds
Gravenhurst, ON
01.2019 - 10.2022
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Communicated clearly and positively with coworkers and management.
- Monitored store operations to ensure compliance with company policies and procedures.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Managed daily cash intake by counting out registers and tabulating profits.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
Helpdesk Support
McDonald's
Gravenhurst, ON
09.2018 - 12.2018
- Tested performance, functionality and security of network systems, individual workstations and peripheral devices.
- Maintained and controlled server room, wireless network, and server infrastructure; managed audiovisual equipment, including projectors, laptops.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
- Managed user profiles, security access and shared file structures.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
- Trained new employees on support processes, procedures and knowledge base.
- Provided local and remote first line IT support for hardware and software to company personnel.
Network Administrator (Unpaid Co-op Position )
Virtual Xcellence Canada Inc.
Mississauga, ON
09.2017 - 12.2017
- Installed and configured Router and Switches.
- Provide remote support to clients by N-Central software.
- Establish/manage remote access for users through RDP connections.
- Provided a high level of support and maintenance for all network systems, including hardware, software and applications.
- Managed employee access, including security roles and permissions.
- Participated in on-call shifts at certain times, including holidays and weekends in case of system or network-related emergencies.
- Monitored system upgrades, which included patches, service packs, hot fixes and new configurations so that they were completed in a timely manner.
Education
Computer System Technician Networking
Georgian College
2018
Pioneer Public School
Skills
- Academic Understanding of Installing, Configuring and managing Network Services
- Proficient experience in Active Directory, DNS, DHCP
- Install, Configure, Troubleshoot, Maintain and Upgrade Components of personal computer workstation, servers, printers, networks and drivers
- Good Knowledge of Routing Protocols - BGP, EIGRP, IGRP, OSPF, RIP, Static routing
- Able to use various network protocols TCP/IP, WAN/LAN
- Ability to analyze and troubleshoot information technology problems through the application of systematic approaches and support user
- Installed and configured Switches and Routers
- Excellent Knowledge of Networking Tools & Software's: Cisco Packet Tracer, VMware workstation, Wireshark, Putty, N-Central
Certification
CCNA-Cisco Certified Network Associate Routing and Switching
Timeline
Filler Operator
Baxter
12.2022 - Current
Shift Manager
McDonalds
01.2019 - 10.2022
Helpdesk Support
McDonald's
09.2018 - 12.2018
Network Administrator (Unpaid Co-op Position )
Virtual Xcellence Canada Inc.
09.2017 - 12.2017
Computer System Technician Networking
Georgian College
Pioneer Public School
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