Gurtej Singh Gill
North Bay,ON
Summary
Results-driven assistant manager with expertise in employee training, inventory management, and quality control. Proven ability to enhance customer service and resolve complaints effectively, contributing to improved team performance and client satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Wendys Mckeown
North Bay, Ontario
07.2022 - Current
- Trained new team members on procedures and customer service standards.
- Coordinated inventory management and ensured stock accuracy.
- Implemented quality control measures for food safety compliance.
- Resolved customer complaints and provided effective solutions promptly.
- Conducted regular staff meetings to enhance team communication and morale.
- Monitored cash handling procedures to ensure financial integrity daily.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
Education
High School Diploma -
Bhupindra Khalsa School
Moga , Punjab,India 03-2007
Skills
- Employee training
- Inventory management
- Quality control
- Cash handling
- Point-of-sale systems
- Customer relationship management
- Adaptability and flexibility
- Orientating and training
Certification
- Food Saftey certificate
- First Aid certification
Languages
English
Professional
Punjabi
Professional
Hindi
Professional
References
References available upon request.
Timeline
Assistant Manager
Wendys Mckeown
07.2022 - Current
High School Diploma -
Bhupindra Khalsa School
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