Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gurtej Sidhu

Fresno

Summary

Dynamic growth merchant lead with a proven track record in sales negotiation and strategic collaboration. Known for analyzing market trends and developing impactful promotional strategies that drive merchant visibility and engagement.

Overview

11
11
years of professional experience

Work History

Growth merchant lead

DoorDash
Fresno
01.2024 - Current
  • Analyzed market trends to identify potential new merchant partnerships.
  • Facilitated onboarding and training for new merchants on platform usage.
  • Collaborated with cross-functional teams to enhance service offerings.
  • Developed promotional strategies to support merchant visibility on the platform.
  • Resolved merchant inquiries and issues efficiently through effective communication.
  • Resolved customer complaints in a timely manner to maintain positive relationships.
  • Identified new markets for potential expansion opportunities.

Regional merchant lead

DoorDash
Fresno
10.2022 - 12.2023
  • Developed and significantly grew assigned territory using strong engagement and marketing skills.
  • Sell restaurant owners on the value of partnering with DoorDash and negotiate revenue share agreements
  • Excel in a transactional deal cycle and closing new business within days
  • Use creative strategies in sales processes and prospect outreach
  • Analyzed sales data to identify trends in consumer behavior.
  • Monitored competitor activities to stay ahead of the market trends.

Account Executive

Uber Eats
Fresno
05.2022 - 09.2022
  • Developed key customer relationships to increase sales.
  • Educated customers about products and services offered by the company.
  • Collaborated with team members to develop effective sales plans.
  • Generated new business opportunities through cold calling campaigns.
  • Participated in trade shows and sales events to promote products.

Indirect sales executive

Xfinity Comcast
Fresno
11.2020 - 01.2022
  • Facilitated team meetings to discuss strategies, goals, and individual roles.
  • Train, coach, and educate dealer/retailer employees on Xfinity’s competitive advantages, products, and services.
  • Participate in the development of a marketing plan for special sales events.
  • Participate in creating and managing incentive programs that encourage desired performance from retailers and dealers.
  • Serve as a subject matter expert on all Comcast offers, and support retailers/dealers in implementation, marketing, and incentives.

Residential Sales Associate

Xfinity Comcast
Fresno
01.2020 - 11.2020
  • Extensive knowledge of Xfinity products, services, and promotions, including high-speed internet, voice, Xfinity Mobile, and Xfinity Home.
  • Evaluation of a customer’s needs by identifying customers' existing services and identifying potential needs.
  • Strong communication, organization, and customer service skills are used through daily customer interactions.
  • Demonstrated strong technical capability using standard computer operations, billing systems, CSG, and Einstein360.

Field Sales Representative

Almond plant
Fresno
05.2019 - 12.2019
  • Sales growth by scouting local farmers, negotiating deals, and locking sales.
  • Participation in sales events.
  • Respond to sales inquiries and concerns by phone, electronically, or in person.
  • Development of international sales operations through sourcing, logistics and distribution.

Client services representative (Part Time)

Bank of America
Fresno
05.2019 - 08.2019
  • Meet or exceed sales goals by influencing customers to learn about products and services that will benefit them.
  • Create a connection and develop rapport with customers to provide outstanding, personalized service.
  • Ensure customers and clients are quickly connected to the appropriate teammate with the expertise to meet their needs.
  • Build, develop, and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers.
  • Accurately and efficiently process transactions, such as customer deposits and cashing checks.

Sr Insurance associate

Metlife (BPO)
Delhi
05.2015 - 02.2018
  • Reviewed insurance applications for accuracy and completeness.
  • Coordinated claim processing to ensure efficient workflow.
  • Collaborated with underwriters to evaluate risk assessments effectively.
  • Mentored junior associates in customer service best practices.
  • Developed training materials for new team members on procedures.
  • Resolved escalated customer complaints regarding billing errors or coverage discrepancies.

Junior Agent

Iqor (BPO)
Delhi
10.2014 - 05.2015
  • Managed inbound customer inquiries across multiple communication channels.
  • Trained new representatives on call handling techniques and best practices.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.

Education

Bachelor of Arts - Business

Delhi University
06-2014

Skills

  • Market analysis
  • Merchant onboarding
  • Sales negotiation
  • Promotional strategy
  • Data analysis
  • Customer relationship management
  • Cross-functional collaboration

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Growth merchant lead

DoorDash
01.2024 - Current

Regional merchant lead

DoorDash
10.2022 - 12.2023

Account Executive

Uber Eats
05.2022 - 09.2022

Indirect sales executive

Xfinity Comcast
11.2020 - 01.2022

Residential Sales Associate

Xfinity Comcast
01.2020 - 11.2020

Field Sales Representative

Almond plant
05.2019 - 12.2019

Client services representative (Part Time)

Bank of America
05.2019 - 08.2019

Sr Insurance associate

Metlife (BPO)
05.2015 - 02.2018

Junior Agent

Iqor (BPO)
10.2014 - 05.2015

Bachelor of Arts - Business

Delhi University

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Gurtej Sidhu