Gurtej Kaur
Kelowna,BC
Summary
Energetic, result-oriented and work eager to bring strong administrative skills to a growing company in need of top-level support. Excellent organizational, communication, and relationship building skills as well as articulate and friendly with a professional demeanour.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Sandman Hotel
Kelowna, BC
01.2022 - Current
- Teamwork and Collaboration, Provide the highest quality of service to the guest at all times
- Promptly and effectively deal with guest complaints and requests
- Check guests in and out efficiently and in a friendly manner
- Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel
- Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies
- Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Front Desk Manager
Super 8 Hotel, Quality Inn & Suites
, BC
03.2020 - 12.2021
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding.
Cashier
7- Eleven
Vernon, BC
03.2020 - 12.2021
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport.
Pharmacy Assistant
Wholesale Pharmacy
Vernon, BC
03.2020 - 07.2020
- Handling customer prescription pick up
- Packaging of blisters
- Maintenance of pharmacy stock through inventory control systems
- General inquiries from patients and referral to Pharmacist where required and necessary
- Data entry of patient care information.
Pharmacy Assistant
Pharmasave City Centre
Prince George, BC
10.2019 - 01.2020
- Recorded daily prescription transaction log
- Maintained the store's weekly inventory of medical supplies
- Called customers to confirm prescriptions were ready for pick up.Pack medicines
- Perform cash functions
- Doing other paper work.
Cashier
Costco Wholesale
Prince George, BC
03.2019 - 12.2019
- Greet customers including answering phones and directing customer inquiries to appropriate party
- Handles cash transactions between customer and retail store
- Answers routine billing questions/issues from customers
- Receives and processes all payments according to standard procedures
- Scan products, operate scanning equipment and fix scanning issues
- Processes credit and debit cards, helping customers use processing equipment
- Counts money back to customer in an accurate and concise manner.
Cashier
Dollar Tree
Prince George, BC
08.2018 - 05.2019
- Create, maintain, and enter information into database
- Greet customer
- Stocking
- Count cash after closing.
Education
Post Diploma - Human Resource Management
College of New Caledonia - Prince George
Master of Computer Application - undefined
CT Group of Institutions
Bachelor of Computer Application - undefined
Hindu Kanya College
Skills
- Collaboration
- Leadership
- Data Entry
- MS Office
- Cash register
- Credit
- Clients
- Data entry
Timeline
Front Desk Agent
Sandman Hotel
01.2022 - Current
Front Desk Manager
Super 8 Hotel, Quality Inn & Suites
03.2020 - 12.2021
Cashier
7- Eleven
03.2020 - 12.2021
Pharmacy Assistant
Wholesale Pharmacy
03.2020 - 07.2020
Pharmacy Assistant
Pharmasave City Centre
10.2019 - 01.2020
Cashier
Costco Wholesale
03.2019 - 12.2019
Cashier
Dollar Tree
08.2018 - 05.2019
Post Diploma - Human Resource Management
College of New Caledonia - Prince George
Master of Computer Application - undefined
CT Group of Institutions
Bachelor of Computer Application - undefined
Hindu Kanya College
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