GURTEJ DHILLON

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Assigned tasks to associates to fit skill levels and maximize team performance
• Enhanced team member performance through use of strategic and tactical approaches, motivational coaching, and training
• Determined marketing strategies by reviewing operating and financial statements and departmental sales records.

• Maintained detailed logs, customer records and DOT-required documentation and Inspected vehicle pre- and post-trip to identify maintenance and repair needs on samsara
• Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
• Offered exceptional office support, securing confidential materials and Index Key Data into multiple software applications.
• Complied with corporate regulations, policies, and procedures to maximize safety, security and overall trust in organization and employees.
• Enhanced customer satisfaction through timely deliveries and professional communication with clients.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Streamlined communication between departments for improved efficiency and customer experience.
• Developed and maintained strong relations with customers to meet quality expectations
• Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
• Streamlined technical workflows for enhanced productivity through the implementation of automation tools.

• Monitored call needs and dispatched accordingly, communicating special instructions to drivers.
• Avoided delivery errors by closely following scanning, tracking, and documentation procedures when on road.
• Reported driver performance issues or concerns to management and the owners for resolution.
• Reduced overall transportation costs with effective budget management and resource allocation.
• Improved response times by efficiently prioritizing and dispatching emergency calls.

• Monitored security team performance and provided constructive feedback or developed corrective

action plans.

• Developed training and personnel improvement plans to close skill gaps and security holes.

• Dispatched security officers to locations to meet schedule targets, fill client requests, or meet

immediate needs.

• Fielded telephone requests and tip line submissions to triage needs and distribute security resources.

• Solicited and documented information needed from callers to identify security requirements and send

appropriate response.

• Patrolled public areas regularly to detect and resolve unsafe conditions
• Contributed to total building security, effectively distributing resources to cover all access points, and building areas
• Defused conflicts and security issues through effective de-escalation and crisis management techniques
• Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
• Kept management updated on security activities and incidents with detailed daily reports.

• Operated cash register or POS system to receive payment by cash, check, and credit card
• Trained new team members in cash register operation, stock procedures and customer services
• Answered product questions with up-to-date knowledge of sales and store promotions
• Tracked company inventories, moved excess stock and arranged products to improve sales
• Delivered high level of customer service to patrons using active listening and engagement skills.