Gurtaj Singh
Brampton,ON
Summary
Accomplished Senior Dispatcher with a proven track record at Turbotrail Transport Ltd, enhancing delivery efficiency and customer satisfaction through expert route planning and advanced communication. Excelled in leveraging technology for real-time updates and crisis management, demonstrating exceptional prioritization and teamwork skills. Proficient in dispatch software and fostering customer relationships, significantly contributing to operational improvements and professional development initiatives.
Overview
2
2
years of professional experience
Work History
Senior Dispatcher
Turbotrail Transport Ltd
07.2024 - Current
- Provided timely feedback on driver performance issues, contributing to ongoing professional development efforts within the organization.
- Spearheaded process improvements aimed at reducing paperwork burdens associated with outdated manual systems still employed in certain locations throughout the company''s network footprint nationwide.
- Leveraged advanced technology platforms to enhance tracking capabilities and provide real-time updates to customers on delivery status.
- Coordinated emergency response efforts during natural disasters or other crisis situations, working closely with relevant authorities to ensure prompt resolution and minimize negative impacts on service levels rendered to affected customers.
Dispatcher / Customer Service Representative
Automan Express Inc
02.2024 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 150 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Dispatcher/ Customer Service Representative /Senior Data Analyst
HBC Transportation Inc
05.2022 - 02.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
Education
Business Management Degree - Business Management
Niagara College Toronto Campus
Toronto, ON01.2024
Skills
Dispatch software
Route Planning
Incident Reporting
Advanced Communication
Prioritizing calls
Dispatching procedures
Customer Relations
Data Entry
Work Order Management
Customer Relationship Management
Database updates
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Senior Dispatcher
Turbotrail Transport Ltd
07.2024 - Current
Dispatcher / Customer Service Representative
Automan Express Inc
02.2024 - 06.2024
Dispatcher/ Customer Service Representative /Senior Data Analyst
HBC Transportation Inc
05.2022 - 02.2024
Business Management Degree - Business Management
Niagara College Toronto Campus
Similar Profiles
Sandhya YSandhya Y
System Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport CorporationSystem Supervisor at Karnataka State Road Transport Corporation(KSRTC) & Bengaluru Metropolitan Transport Corporation
Daniel NealDaniel Neal
Contract Transporter at Indiana Transport / Horizon TransportContract Transporter at Indiana Transport / Horizon Transport
Michele HoganMichele Hogan
Non Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California TransportNon Emergency Medical Transport Driver/Driver Liaison at Soars Transport/Northern California Transport
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group
Inthumathy UthayachandranInthumathy Uthayachandran
Personal Support Worker at Revera OntarioPersonal Support Worker at Revera Ontario