Gurtaj Bains

Highly dedicated and safety-conscious professional with a proven background in technical roles, combined with a strong commitment to customer service. Seeking to apply my experience and skills to excel as a Transit Special Constable to ensure the safety and well-being of TTC employees, passengers, and facilities.

• Connected clients with appropriate team members to support their financial goals. This involved actively listening to clients' needs and preferences, and then directing them to the relevant banking experts who could best assist them.
• Effectively addressed client questions and concerns, ensuring a smooth and satisfactory banking experience.
• Strived to build relationships with clients by engaging in personal conversations and going beyond basic transactions.
• Analyzed challenges faced by clients and used creative problem-solving techniques to offer practical solutions.
• Volunteered at Hot Yoga Wellness, interacting with clients from various backgrounds and communities. This experience allowed me to further develop my communication skills and engage with diverse individuals. I learned to adapt my approach to cater to the unique needs and preferences of each client, enhancing my ability to connect and collaborate with diverse communities.

• Worked harmoniously with colleagues to achieve common project objectives, ensuring that tasks were completed within set timeframes.
• Regularly communicated with store management and team members to provide updates on security matters and coordinate efforts effectively.
• Demonstrated adaptability in a collaborative environment in my roles as a Customer Service Rep and Apprentice by creatively addressing unexpected challenges through open communication, shared planning, and integration of diverse perspectives.

• Played a vital role in ensuring the safe operation of railway systems by maintaining and repairing signaling equipment.
• Conducted thorough inspections and tests to guarantee that safety standards were upheld and operational efficiency was maintained.
• Advocated for safety by actively promoting adherence to safety protocols and encouraging a safety-conscious mindset among team members.
• Regularly inspected store premise, evaluating safety and security measures in place and providing constructive feedback for improvement.

• Applied knowledge of legal procedures and company rules/regulations while handling suspected shoplifters, ensuring their rights were respected throughout the process.
• Collected comprehensive evidence and documentation to support theft cases, maintaining the integrity of the investigation process.
• Utilized surveillance techniques to monitor areas of interest, aiding in preventing and addressing potential security threats.
• Actively ensured the safety and security of the store by maintaining a discreet undercover presence and responding to any emerging issues.