Gursimran Singh
Surrey,BC
Summary
Dedicated customer support and cashier professional experience in delivering exceptional service and ensuring customer satisfaction. Skilled in handling transactions accurately, resolving inquiries efficiently, and maintaining a positive shopping experience. Proven ability to multitask in fast-paced environments while fostering strong relationships with customers. Committed to upholding company standards and enhancing operational efficiency through effective communication and problem-solving skills. Seeking to leverage expertise in a dynamic team to drive customer loyalty and contribute to overall success.
Overview
1
1
Certification
Work History
AC Technician
Power Frost Ac and Heating Ltd.
06.2024 - Current
- Enhanced system efficiency by conducting regular maintenance and inspections on AC units.
- Streamlined workflow processes by keeping tools organized and well-maintained, minimizing downtime between jobs.
- Soldered and rewired internal electrical components of air handlers and condensers.
Manager/Technician
NJ Automotive, Surrey
04.2024 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
Triple O’s
04.2024 - 06.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Master's Of Business Administration - Business And Finance
University Canada West
Vancouver, BCBachelor Of Commerce - Accounting And Funan
Guru Nanak Dev University
Jalandhar, Punjab06.2023
Skills
- Effective Communication
- Active Listening
- Empathy
- Problem-Solving
- Conflict Resolution
- Patience
- Time Management
- Adaptability
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
NICT Computers (Regd.), Jalandhar City, Punjab
• Fundamentals o f Computer
• MS office (word, excel, power point, access)
• Operating System(MS-Windows)
• Internet applications
, Generals accounts with tally • DBMS (Oracle SQL)
Timeline
AC Technician
Power Frost Ac and Heating Ltd.
06.2024 - Current
Manager/Technician
NJ Automotive, Surrey
04.2024 - Current
Crew Member
Triple O’s
04.2024 - 06.2024
Master's Of Business Administration - Business And Finance
University Canada West
Bachelor Of Commerce - Accounting And Funan
Guru Nanak Dev University
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