GURSIMRAN KAUR

Manage 80+ daily inbound/outbound calls and wholesale email inquiries, ensuring prompt, accurate responses and high customer satisfaction. Prepare and deliver detailed quotes and invoices, verifying all information for accuracy.

JOB DUTIES:

The duties of my role include but are not limited to the following:

• Demonstrate ownership of the customer experience and determination to deliver a comprehensive resolution.
• Communicate clearly and effectively in both written and verbal formats.
• Effectively tailor communication and style to different audiences and read verbal and non-verbal cues.
• Approach problems flexibly and demonstrate the ability to adapt and modify approaches without compromising outcomes.
• Utilize an effective time management strategy, including the ability to multitask, prioritize, organize, and balance workload.
• Collaborate with internal teams to enhance service processes and contribute to process documentation.
• Track and report new client leads, proactively identifying sales opportunities.