Gursimranjeet Singh
Calgary
Summary
Results-driven professional with a Diploma in Business Administration from Bow
Valley College, Calgary. Adept at optimizing business operations through strategic leadership and a
commitment to excellence. Demonstrated success in various roles, including supervisory positions, with a
strong focus on customer satisfaction and team collaboration. Seeking to leverage proven skills and
experience to drive success in a dynamic business environment
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mobile Patrol Security Officer
Emergency Security Management
05.2022 - Current
- Minimized risk of unauthorized entry by thoroughly inspecting access points during mobile patrols.
- Collaborated with other security personnel, fostering teamwork and promoting effective communication in high-pressure situations.
- Ensured client satisfaction by adhering to specific security protocols and addressing unique concerns.
- Facilitated smooth handovers between shifts through clear communication about any outstanding issues or ongoing surveillance activities.
- Enhanced site security by conducting thorough mobile patrols and monitoring potential risks.
- Increased overall safety with consistent documentation of patrol activities, identifying patterns and areas for improvement.
- Conducted routine maintenance checks on patrol vehicles to ensure reliability during critical operations.
Security Officer
Impact Security Group
03.2021 - 04.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Supervisor
Star Liquor & Wine Boutique
02.2020 - 03.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Store Assistant
Seven Eleven
08.2019 - 02.2020
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering store and offered assistance with requirements.
Education
Bachelor of Business Administration -
Bow Valley College
Calgary, AB04.2021
Skills
- Detail Oriented
- Public Safety Awareness
- CCTV Operation
- Physical Fitness
- Maintaining records
- Incident Reporting
- Access Control Management
- Patrol techniques
- Complex Problem-Solving
- Strategic Planning
- Operations Management
- Process Monitoring and Improvement
Languages
English
Full Professional
Certification
♦ Valid Pro-serve license ,
♦ security guard license
♦ Canadian Red Cross certification
Timeline
Mobile Patrol Security Officer
Emergency Security Management
05.2022 - Current
Security Officer
Impact Security Group
03.2021 - 04.2022
Supervisor
Star Liquor & Wine Boutique
02.2020 - 03.2021
Store Assistant
Seven Eleven
08.2019 - 02.2020
Bachelor of Business Administration -
Bow Valley College
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