Gursimrandeep Singh
Brampton,ON
Summary
Resourceful Customer Service Representative known for productivity and efficient task completion. Possess specialized skills in Order management, Communication, and Time management which enable success in fast-paced environments. Excel at using empathy, patience, and active listening to address customer needs and foster positive experiences. With a intensive background in Manufacturing Operations that gives insight into the Supply Chain Management to help solve issues that directly impact the customers. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Proven ability to work collaboratively with development teams to improve overall product quality and performance.
Overview
5
5
years of professional experience
Work History
Plant Supervisor
Allied Forming
Brampton, Ontario
07.2023 - Current
- Supervised a small-scale manufacturing business.
Ensured production goals were met on a daily basis
by monitoring workflow and scheduling personnel. - Performed regular quality control checks to ensure
that products meet company standards. - Analyzed data from various sources such as sales
figures, market trends, customer feedback, to
make informed decisions regarding production
strategies. - Maintained accurate records of inventory levels,
production output, and machine downtimes.
Lead Technician
Allied Forming
Brampton, Ontario
01.2023 - 06.2023
- Assisted junior technicians in resolving complex technical problems.
- Documented processes for future reference by team members.
- Identified areas where improvements could be made in terms of system efficiency or cost savings.
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
Sales Associate
Minerva Enterprises
Ludhiana, Punjab
08.2019 - 07.2020
- Tracked sales performance metrics to identify
trends in market place. - Answered customer inquiries and provided accurate
information regarding products and services. - Maintained detailed records of customer
interactions, transactions and comments for future
reference. - Assisted customers with product selection,
ordering, billing, returns, exchanges and technical
support. - Provided excellent customer service to resolve
customer complaints in a timely manner. - Used ERP software for order entry and management.
- Dealt with high volume of emails on a regular basis.
Education
BBA - Project Management
York University
Toronto, ON04-2023
Advanced Diploma - Mechanical Engineering (Tool and Die)
Central Tool Room
Ludhiana, Punjab05-2018
Skills
- Team Training
- Operations Management
- Quality Control Analysis
- Production Planning
- Multitasking
- Reporting and analysis
- Project Planning
- Root Cause Analysis
- Risk Management
- Productivity Improvement
- Inventory Control
- Problem-solving aptitude
- Decision-Making
- Critical Thinking
- Field testing
- Microsoft Office Suite
- Oracle JD Edwards
- Order Management
- Order Entry
- Customer Relationship Management
- Effective Communication
- Supply Chain Optimization
Timeline
Plant Supervisor
Allied Forming
07.2023 - Current
Lead Technician
Allied Forming
01.2023 - 06.2023
Sales Associate
Minerva Enterprises
08.2019 - 07.2020
BBA - Project Management
York University
Advanced Diploma - Mechanical Engineering (Tool and Die)
Central Tool Room
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