Gursimran Singh
Brampton,ON
Summary
Accomplished Foreman and Customer Service Specialist with a proven track record in enhancing operational efficiency and customer satisfaction at The Fence People Limited and Walmart. Skilled in defensive driving and problem-solving, adept at ensuring project completion and resolving customer issues with empathy. Demonstrates exceptional patience and perseverance, contributing to a safe and productive work environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Foreman
The Fence People Limited
Brampton, ON
11.2022 - Current
- Communicating with clients
- Customer services
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
Gas Station Attendant
Esso
Brampton, ON
02.2021 - 11.2022
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Dispatcher Coordinator
The Lamb Compony
Etobicoke
01.2020 - 02.2021
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
Customer Service Representative
Walmart
Bellevielle
09.2018 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Post-Graduate Certificate - Arts
Loyalist College of Applied Arts And Technology
Belleville, None09.2018
Skills
- Have AZ DRIVING LICENSE
- Defensive driving techniques
- Patience and perseverance
- Customer dealing
- Problem solving
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Limited Working
Certification
- Az license
- Working at heights
- Elevated platform
Timeline
Foreman
The Fence People Limited
11.2022 - Current
Gas Station Attendant
Esso
02.2021 - 11.2022
Dispatcher Coordinator
The Lamb Compony
01.2020 - 02.2021
Customer Service Representative
Walmart
09.2018 - 10.2019
Post-Graduate Certificate - Arts
Loyalist College of Applied Arts And Technology