Gursimran Singh
Surrey,BC
Summary
Hardworking employee enthusiastic about learning Accounts and customer Management field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
6
6
years of professional experience
Work History
Delivery Associate
Amazon
03.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
supervisor
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05.2021 - 07.2023
- Monitored workflow to improve employee time management and increase productivity.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues among team members to keep employees on task.
- Provided onsite training to help develop employee skills.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Trained new team members on site policies and procedures.
- Oversaw personnel safety and efforts at work site.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Guided employees and contractors in task completion, offering assistance to meet tight deadlines.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
Student financial planner
CDI College
03.2021 - 03.2022
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Educated clients on financial topics and best practices.
- Assisted clients with budgeting and cash flow management.
- Advised clients on investments, retirement and estate planning.
- Studied financial documents to identify potential areas needing improvement.
- Informed clients of strategies for reducing debt and maximizing savings.
sales support associate
lowes
01.2019 - 04.2020
- Advocated for sellers and provided feedback to enhance selling process for overall improvements.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Assisted sellers with platform requirements for renewals and upgrades.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Accounts officer
raj accounting firm
08.2017 - 10.2018
- Bookkeeping at a global scale: Dubai & US, Transaction processing in Xero and other accounting software, Reconciling bank statements, credit card, and other petty cash transactions.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Managed payroll operations for team of 10 employees.
- Assisted cashiers with processing customer payments and documenting orders.
- Input vendor payments and updated accounts to reflect new balances.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
Education
MBA - Business Administration
University Canada West
Vancouver, BC12.2020
Bachelor of commerce (accounts) - Commerce
Punjab University
Chandigarh08.2017
Skills
- Microsoft office
- Sage 50
- Shopify
- Google Ad certification
- Keyboarding speed: 50wpm with accuracy
- Front End
- QuickBooks
- Xerox
- Tally
- Search engine optimization
- FMIS
- Quest
- Load Balancing
- Payment Collection
- Vehicle Maintenance
- GPS Navigation
- Pricing Strategies
- Multitasking and Organization
- Store Merchandising
- Staff Supervision
- Referral Management
- Client Relationship Development
Awards Activities
- Recipient of “Employee of the month”, lowes Vancouver.
- Volunteered at UCW admissions event-Vancouver downtown.
- Achieved Gold medal in inter-school soccer competition during high school.
- Volunteer at khalsa aid
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Limited Working
Timeline
supervisor
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05.2021 - 07.2023
Delivery Associate
Amazon
03.2021 - Current
Student financial planner
CDI College
03.2021 - 03.2022
sales support associate
lowes
01.2019 - 04.2020
Accounts officer
raj accounting firm
08.2017 - 10.2018
MBA - Business Administration
University Canada West
Bachelor of commerce (accounts) - Commerce
Punjab University
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