Gursimran Saggu
Brampton,Ontario
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Intact Insurance
04.2022 - 12.2024
- Accomplished multiple tasks within established timeframes.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Customer Service Supervisor
Stealth Monitoring
12.2021 - 07.2022
- Collaborated with cross-functional teams to ensure smooth handovers and ongoing monitoring of client sites.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Ensured the operational integrity of monitoring systems, troubleshooting issues and escalating to higher management when necessary.
- Managed a team of customer service agents and security personnel, ensuring the timely and effective response to security events.
- Trained and mentored new staff on security procedures and the Detexi Video Management Software.
Customer Service Cashier
Little Caesars
09.2018 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Cooperative Education Student
Ambee Engineering
09.2018 - 12.2018
- Collaborated with colleagues to design interdisciplinary units that integrated multiple subject areas, fostering a deeper understanding of concepts.
- Continuously updated and tracked project drawings, ensuring the team had the most up-to-date information for decision-making.
- Enhanced classroom management techniques for a more efficient and productive learning environment.
- Participated in professional development opportunities to stay current with education trends and research-based instructional methods.
Head Soccer Coach
United Sports Club
06.2014 - 09.2017
- Enhanced team performance by implementing strategic training programs and practice sessions.
- Implemented injury prevention protocols by partnering with sports medicine professionals and focusing on proper technique during training sessions.
- Led the team to multiple regional victories with focused game strategies and effective communication techniques.
- Promoted a growth mindset among players by emphasizing personal development goals alongside team objectives.
- Recruited talented athletes, evaluating their skills and potential for success within the program.
Education
Advanced Diploma - Business Administration
Humber College
Toronto, ON12-2025
High School Diploma -
Brampton Centennial Secondary School
07-2020
Skills
- CRM Proficiency
- Cross-Functional Collaboration
- Customer Engagement
- Data Documentation
- Driven Individual
- Effective Time Management
- Informed Decision-Making
- KPI Development Expertise
- Organizational Leadership Skills
- Quality Assurance
- Skilled in Conflict Management
- Strategic Decision-Making
- Strategic Relationship Development
- Team Coaching
- Team Leadership
Languages
English
Native or Bilingual
French
Limited Working
Punjabi
Full Professional
Hindi
Full Professional
Certification
- CPR/LEVEL C Certification
- Forklift Certification
- Microsoft Office Specialist (MOS) - Microsoft
- Ontario G Level Driver's License
- SAP Certified Application Associate – SAP SE
- WHMIS Certificate
Interests
- Animal Care
- Auto Repair/Restoration
- DIY and Home Improvement
- Enjoy hobbies that combine physical activity with outdoor exploration
- Fashion and Style
- Gym Workouts
- I enjoy helping others and giving back to the community
- Music
- Playing Sports
- Reading
- Road Trips
- Swimming
- Woodworking
Timeline
Claims Adjuster
Intact Insurance
04.2022 - 12.2024
Customer Service Supervisor
Stealth Monitoring
12.2021 - 07.2022
Customer Service Cashier
Little Caesars
09.2018 - 05.2021
Cooperative Education Student
Ambee Engineering
09.2018 - 12.2018
Head Soccer Coach
United Sports Club
06.2014 - 09.2017
Advanced Diploma - Business Administration
Humber College
High School Diploma -
Brampton Centennial Secondary School
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