Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gursimran Kaur

Brampton

Summary

Hardworking, well-organized, enthusiastic who is looking for a full-time job

Offering strong interpersonal skills and a positive attitude, eager to learn and develop in a customer service environment. Brings readiness to quickly grasp essential customer service knowledge and techniques to handle diverse customer needs. Ready to use and develop communication and problem-solving skills in office management tasks.

Overview

2026
2026
years of professional experience

Work History

Customer Serve

A&W
  • Resolved escalated issues promptly, demonstrating empathy and professionalism to ensure satisfactory resolution for all parties involved.
  • Demonstrated adaptability in handling diverse clientele from various backgrounds while still providing outstanding service.

Main Leader and Customer Server

Tim Hortons
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Sales Associate

SI FURNITURE
09.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Office Administrator

Jobs Hunt Inc.
06.2022 - 10.2022
  • I worked as an HR and office administrator there, where I have been working with MS Excel, Word, Outlook, Sheets, and other applications. I used to handle payroll, scan candidates, process their paperwork, deal with employers, make sales calls, and send professional emails daily. I have been handling their accounts and making payroll of the candidates on a weekly basis. I have good experience in taking a bulk of calls per day.
  • Completed bi-weekly payroll for 50 employees.

Office Manager

Divine Duct works
08.2021 - 04.2022
  • I was handling MS features, Excel sheets, data entry, bank accounts, dispatching, and communication with other companies. I used to do all the accounting with special software called QuickBooks. I used to send bulk emails, sales calls, make customer review calls, and take inbound calls.
  • Handled sensitive information with discretion, maintaining theconfidentiality of company documents and personnel records.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Packer and Scanner

Hello Fresh
03.2021 - 06.2021
  • Time
  • Proved successful working within tight deadlines and a fast-paced environment.

Education

Bachelor of Business - Project Management

Yorkville University
Vaughan, ON
09.2022

Skills

  • Effective communication skills
  • Effective customer engagement
  • Able to watch over any malpractice or theft in the store
  • Proficient in barcode scanning and data entry
  • Presents a professional appearance
  • Effective money management skills
  • Exceptional customer service delivery
  • Process customer orders and maintain the cash drawer
  • Oversaw store opening and closing
  • Maintained an attractive storefront
  • Collaborate on profit maximization strategies
  • Good attention to detail
  • Outstanding ability to communicate information effectively
  • Proficient in computer applications
  • Professional in dealing with loads of cash and petty change
  • Ability to stand for extended durations English, Hindi, Punjabi
  • Bookkeeping
  • Office Management and Administrative Experience
  • Proficient in QuickBooks
  • Human Resources
  • Microsoft PowerPoint, Excel, Outlook
  • General ledger management
  • Accurate data entry
  • Payroll management

Languages

English - Fluent
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Sales Associate

SI FURNITURE
09.2024 - 03.2025

Office Administrator

Jobs Hunt Inc.
06.2022 - 10.2022

Office Manager

Divine Duct works
08.2021 - 04.2022

Packer and Scanner

Hello Fresh
03.2021 - 06.2021

Customer Serve

A&W

Main Leader and Customer Server

Tim Hortons

Bachelor of Business - Project Management

Yorkville University

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Gursimran Kaur