Gursimran Kaur
Timmins,ON
Summary
My professional background includes a thorough understanding of human resources concepts, such as personnel management, recruiting, training, and organizational behaviour. I am an accounting and HR student. I also understand the foundations of accounting, which include taxation, auditing, budgeting, and financial reporting. I can help with a variety of subjects within these domains, providing clarifications, direction, and useful insights. Please ask me anything you want about accounting or human resources.My experience includes a thorough understanding of human resources concepts, such as personnel management, recruiting, training, and organizational behaviour. I am an accounting and HR student. I also understand the foundations of accounting, which include taxation, auditing, budgeting, and financial reporting. I can help with a variety of subjects within these domains, providing clarifications, direction, and useful insights. Please ask me any related questions.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Hampton Inn By Hilton
05.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Monitored hotel's budget and financial records.
Receptionist
Loralee Hair and Beauty
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Collected Type payments, processed transactions and updated relevant records.
- Scheduled office meetings and client appointments for staff teams.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Financial Services Representative
Krishna
07.2022 - 11.2022
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Assisted clients in navigating complex financial situations, offering solutions that met their unique needs.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Managed client financial portfolios to minimise risk and optimize returns.
- Advised clients on favorable investment opportunities to meet established financial goals.
- Prepared company tax returns and other financial filings.
- Built complex financial models for decision-making and forecasting.
- Developed financial strategies to optimize use of capital and resources.
- Developed and maintained database of financial records for clients.
Sales Advisor
Bk Store
02.2021 - 07.2022
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Participated actively in weekly sales meetings, sharing insights from personal experiences that contributed to team success.
- Negotiated favorable contracts with suppliers, securing cost-effective deals that positively impacted company profits.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Business Fundamentals - Business Accountancy
Northern College of Applied Arts And Technology
South Porcupine, ON06.2024
Human Resources - Human Resources And Labour Relations
Northern College of Applied Arts And Technology
South Porcupine, ON06.2024
Skills
- Mobile Application Development
- Client Relations
- Teamwork and Collaboration
- Time Management
- Multitasking Abilities
- Excellent Communication
- Effective Communication
- Interpersonal Skills
- Problem-solving aptitude
- Professionalism
- Software Development
- Business Analysis
- Test Automation
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Front Desk Agent
Hampton Inn By Hilton
05.2023 - Current
Receptionist
Loralee Hair and Beauty
05.2023 - 08.2023
Financial Services Representative
Krishna
07.2022 - 11.2022
Sales Advisor
Bk Store
02.2021 - 07.2022
Business Fundamentals - Business Accountancy
Northern College of Applied Arts And Technology
Human Resources - Human Resources And Labour Relations
Northern College of Applied Arts And Technology
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