Gursimran Kaur
Brampton,ON
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
3
3
years of professional experience
Work History
Lead CSR
All Routes Logistics Inc
Milton, Ontario
11.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Updated system with order specifics and customer details, preferences, and billing information.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
Transportation Manager
Sethi International Trans Inc
Mississauga
03.2022 - 09.2024
- Communicated regularly with customers regarding their orders and any changes in delivery schedules.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Enhanced customer service protocols for transportation operations, achieving higher customer satisfaction scores.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
- Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
- Processed export declarations, bills of lading, shipping manifests and other related documents in accordance with national and international regulations.
Cashier
Mc donalds
London, Ontario
09.2021 - 02.2022
- Answered customers' questions and provided information on store procedures or policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Helped with purchases and signed customers up for rewards program.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Learned roles of other departments to provide coverage and keep store operational.
Education
GED -
Fanshawe College of Applied Arts And Technology
London, None01-2020
Skills
- Multi-line phone talent
- Scheduling
- Task prioritization
- Tracking complaints
- Decision-making
- Spreadsheets
- Staff training
Timeline
Lead CSR
All Routes Logistics Inc
11.2024 - Current
Transportation Manager
Sethi International Trans Inc
03.2022 - 09.2024
Cashier
Mc donalds
09.2021 - 02.2022
GED -
Fanshawe College of Applied Arts And Technology