Gursimran Kaur
Surrey,BC
Summary
Proven leader in retail and hospitality management, adept at boosting sales and customer satisfaction. At Art of Thread, enhanced store operations and team performance through effective training and mentoring. Skilled in inventory control and customer relations, achieving significant improvements in efficiency and client engagement. Demonstrates exceptional multitasking and team leadership abilities, contributing to sustained business growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Art of Thread
06.2024 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Part-time Server
The Yellow Chilli
05.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Restaurant Manager
Bandra Cafe
07.2022 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Server
Inchins Bamboo Garden
02.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Happy Singh Street Eats
12.2020 - 04.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Worker
Intelcom
05.2020 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials weighing as much as 30 pounds.
Customer Outreach Representative
Weed Man Lawn Care
01.2020 - 03.2020
- Exceeded customer retention goals through personalized outreach efforts and followups.
- Assisted customers in navigating websites, tools and apps to encourage and enable self-sufficiency.
- Collaborated with team members to create innovative solutions for complex customer issues.
Education
Associate of Arts - General Studies
Coquitlam College
Coquitlam, BC04.2022
Skills
- Customer Response
- Training and mentoring
- Inventory Control
- Store Merchandising
- Customer Relations
- Team leadership and coaching
- Sales professional
- Operations
- Employee Training
Timeline
Store Manager
Art of Thread
06.2024 - Current
Server
Inchins Bamboo Garden
02.2023 - 08.2023
Restaurant Manager
Bandra Cafe
07.2022 - 06.2024
Part-time Server
The Yellow Chilli
05.2021 - Current
Cashier
Happy Singh Street Eats
12.2020 - 04.2021
Warehouse Worker
Intelcom
05.2020 - 12.2020
Customer Outreach Representative
Weed Man Lawn Care
01.2020 - 03.2020
Associate of Arts - General Studies
Coquitlam College
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