Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Gursimran Dhaliwal

Surrey,BC

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

Bates Restaurant Ltd
07.2021 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
  • Promoted positive work environment through open communication and constructive feedback.
  • Exercised composure under pressure and in escalated customer service scenarios.

Cashier

Save-On-Foods
01.2022 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Lifted up to 30 pounds at once and used forklift to move heavier loads.

Sales Associate

Club Demo Services
11.2018 - 06.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.

Education

Associate of Arts - General Studies

Kwantlen Polytechnic University
Surrey, BC
10.2021

Skills

  • Drawer balancing
  • Cash Handling
  • Cash Register Operation
  • Payment Collection
  • Customer Service
  • Customer Assistance
  • Product Recommendations
  • Conflict Resolution
  • Refunds and exchanges
  • Issue Resolution
  • Teamwork and Collaboration
  • Professionalism

Languages

English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Certification

  • Food Safety Certificate
  • First Aid Level 1 Certificate

Timeline

Cashier

Save-On-Foods
01.2022 - Current

Shift Manager

Bates Restaurant Ltd
07.2021 - Current

Sales Associate

Club Demo Services
11.2018 - 06.2021

Associate of Arts - General Studies

Kwantlen Polytechnic University

Similar Profiles

CREATE PROFILE
Gursimran Dhaliwal