Gursimran Dhaliwal
Surrey,BC
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
Bates Restaurant Ltd
07.2021 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
- Exercised composure under pressure and in escalated customer service scenarios.
Cashier
Save-On-Foods
01.2022 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Sales Associate
Club Demo Services
11.2018 - 06.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
Education
Associate of Arts - General Studies
Kwantlen Polytechnic University
Surrey, BC10.2021
Skills
- Drawer balancing
- Cash Handling
- Cash Register Operation
- Payment Collection
- Customer Service
- Customer Assistance
- Product Recommendations
- Conflict Resolution
- Refunds and exchanges
- Issue Resolution
- Teamwork and Collaboration
- Professionalism
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Food Safety Certificate
- First Aid Level 1 Certificate
Timeline
Cashier
Save-On-Foods
01.2022 - Current
Shift Manager
Bates Restaurant Ltd
07.2021 - Current
Sales Associate
Club Demo Services
11.2018 - 06.2021
Associate of Arts - General Studies
Kwantlen Polytechnic University
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