GURSIMRAN DEOL
WINNIPEG,MB
Summary
Dynamic professional with a robust background in operations management and team leadership. Skilled in budget control and data analysis, consistently achieving organizational goals through effective cross-functional collaboration and strategic initiatives.
Overview
16
16
years of professional experience
Work History
Director
FASTWAYS TRANSPORT LTD
06.2016 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed and implemented strategic initiatives to improve overall performance.
- Led cross-functional teams to achieve organizational goals and objectives.
- Analyzed operational data to identify trends and drive continuous improvement.
- Managed supply chain operations, optimizing inventory levels and distribution strategies.
- Coordinated training programs to upskill staff and enhance productivity.
- Established key performance indicators (KPIs) to measure operational success.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Defined, implemented, and revised operational policies and guidelines.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Spearheaded change management initiatives that facilitated organizational transformations while minimizing disruption to ongoing operations.
- Improved safety records by instituting strict compliance with health and safety regulations and conducting regular training sessions for staff.
Owner/Operator Truck Driver
Whiteriver Logistics
06.2012 - 05.2016
- Operated heavy-duty trucks to transport goods safely and efficiently across diverse routes.
- Managed logistics operations, ensuring timely delivery and adherence to safety regulations.
- Maintained accurate records of deliveries, fuel usage, and vehicle maintenance.
- Collaborated with dispatchers to optimize route planning and reduce transit times.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with industry standards.
- Implemented process improvements that increased operational efficiency and reduced downtime.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Completed routine maintenance on truck to keep in working order.
Assistant Store Manager
RED RIVER COOP GAS BAR CHARLESWOOD
09.2009 - 05.2012
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Developed employee schedules to ensure adequate coverage during peak hours.
- Collaborated with management on strategic planning initiatives to improve customer satisfaction.
- Analyzed sales data to identify trends and inform product placement strategies.
- Led team meetings, fostering open communication and addressing operational challenges.
- Oversaw cash handling procedures, ensuring accuracy and security in financial transactions.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
CERTIFICATE IN COMPUTER ACCOUNTING TECHNICIAN - ACCOUNTING AND FINANCE
RED RIVER COLLEGE
WINNIPEG 09-2009
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision making
- Team management
- Operations management
- Strategies and goals
- Staff management
- Employee development
- Organizational development
- Goal setting
- Budget control
- Budget management
- Business planning
Languages
- English
- Punjabi
- Hindi
Timeline
Director
FASTWAYS TRANSPORT LTD
06.2016 - Current
Owner/Operator Truck Driver
Whiteriver Logistics
06.2012 - 05.2016
Assistant Store Manager
RED RIVER COOP GAS BAR CHARLESWOOD
09.2009 - 05.2012
CERTIFICATE IN COMPUTER ACCOUNTING TECHNICIAN - ACCOUNTING AND FINANCE
RED RIVER COLLEGE