GURSIMAR KAUR
Brampton
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The Children's Place
07.2021 - 06.2025
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Supervised daily store operations, ensuring compliance with company policies and procedures.
BOOKKEEPER
CPA Brampton
02.2023 - 01.2025
- Maintained accounts and entered updates in Quickbooks for optimal accuracy and tracking.
- Reconciled accounts against bank statements to spot and correct discrepancies.
- Facilitated and delegated accounts payables and receivables tasks on consistent schedule.
Customer Service Representative
Rogers Communications
01.2019 - 04.2021
- Managed high-volume inbound calls, ensuring customer satisfaction through effective problem-solving.
- Developed and implemented scripts to standardize responses for common customer inquiries.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
BBA - Honours Bachelor - Accounting And Finance
University of Guelph
Toronto, ON05.2024
Diploma - Business Administration
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2024
Skills
- Time-Management
- Adaptive Team Player
- Problem-solving skills
- Inbound phone calls
- Data entry
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with office software and systems (eg, QuickBooks, Salesforce, SAP)
Languages
English
Native or Bilingual
Timeline
BOOKKEEPER
CPA Brampton
02.2023 - 01.2025
Assistant Manager
The Children's Place
07.2021 - 06.2025
Customer Service Representative
Rogers Communications
01.2019 - 04.2021
Diploma - Business Administration
Humber Institute of Technology And Advanced Learning
BBA - Honours Bachelor - Accounting And Finance
University of Guelph
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