Gurshran Kaur Nagra
Surrey,BC
Summary
Adept at elevating customer experiences, I leveraged complaint handling and teamwork skills at Wireless Solution to enhance service quality. Specializing in problem-solving and customer engagement, I significantly improved client satisfaction. My background also includes roles in security and cashier positions, where I prioritized safety and efficiency, demonstrating a commitment to excellence and collaborative success.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Costumer Service
Wireless Solution
02.2024 - 08.2024
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Security Officer
Rudrapur Security
01.2022 - 11.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Cashier
Big Bazar
01.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
St Mary's School
GadarpurBachelors of Commerce -
SIMT
RudrapurSecurity Worker License of BC
Associate of Arts - Arts
Coquitlam College
Coquitlam, BC09.2026
Business Communication -
Eton College
Vancouver, BC08.2024
Skills
- Complaint Handling
- Social Media
- Appointment Coordination
- Payment management
- Team training and development
- Troubleshooting
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Multitasking
- Excellent Communication
- Team Collaboration
- Customer Engagement
- Relationship Building
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Costumer Service
Wireless Solution
02.2024 - 08.2024
Security Officer
Rudrapur Security
01.2022 - 11.2023
Cashier
Big Bazar
01.2020 - 10.2023
High School Diploma -
St Mary's School
Bachelors of Commerce -
SIMT
Security Worker License of BC
Associate of Arts - Arts
Coquitlam College
Business Communication -
Eton College
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