Gurshehbaj Singh
Delta,BC
Summary
I have completed my business management study in New Zealand Management Academies. I have 4 years of experience as a Manager in the retail industry and as a Competent Duty Manager effective at handling retail operations in fast-paced, high-volume environments. Skilled in managing people, projects and administrative operations. Offering 4 years of experience and dedication to business success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service
Northcoast Lumber
07.2022 - 02.2024
- Provided exceptional customer service to clients, responding to questions effectively.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
Duty Manager (Retail)
New World
03.2018 - 03.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
Supervisor
McDonald's Restaurant
04.2016 - 02.2018
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Education
Diploma in Business Management - Management And Leadership
North Tec Polytechnic
Auckland, Newzealand09.2017
Skills
- Excellent customer service
- Customer Service Management
- Staff Training
- Dependable and Reliable
- Managerial Experience
- Strategic Planning
- Inventory Management
Certification
- CLEAN BC CLASS 4 DRIVER'S LICENSE ( AIRBRAKES ENDORSEMENT)
- BC FORKLIFT OPERATOR CERTIFICATION
- DUTY MANAGER'S CERTIFICATE
- FORKLIFT CERTIFIED
- LICENSE CONTROLLER QUALIFICATION (Sale and supply of alcohol act 2012)
- FOODSTUFFS BASIC FOOD HYGIENE & PREVENTION OF CONTAMINATION CERTIFICATE
Reference Check
AVAILABLE UPON REQUEST
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Additional Information
- Clean BC CLASS 4 DRIVERS LICENSE (WITH AIRBRAKES ENDORSEMENT)
- BC Forklift Operator Certification
Timeline
Customer Service
Northcoast Lumber
07.2022 - 02.2024
Duty Manager (Retail)
New World
03.2018 - 03.2022
Supervisor
McDonald's Restaurant
04.2016 - 02.2018
Diploma in Business Management - Management And Leadership
North Tec Polytechnic
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