Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gursheen Kaur

Brampton

Summary

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

Overview

2
2
years of professional experience

Work History

Cashier

Five Guys
03.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.

Customer Service Representative

Burger Priest
08.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Train new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

High School Diploma -

Niagara College
Old Toronto, ON
08-2024

Skills

  • Good in written and verbal communication
  • Time management skills
  • Continuous learning attitude
  • Knowledge in Accounting
  • Fluency in English
  • Strong work ethics
  • MS office: Word, powerpoint, excel

Languages

English
Hindi
Punjabi

Timeline

Customer Service Representative

Burger Priest
08.2023 - 12.2023

Cashier

Five Guys
03.2023 - Current

High School Diploma -

Niagara College

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Gursheen Kaur