Gursharn Singh

• Schedule and coordinate vaccination appointments for members of the public through incoming telephone calls.
• Provide clear information regarding vaccine appointment availability, booking procedures, and scheduling requirements.
• Manage appointment bookings, cancellations, and rescheduling requests while maintaining accurate records.
• Verify client information and update scheduling systems to ensure accurate and complete appointment details.
• Deliver professional, courteous, and compassionate customer service while addressing inquiries and scheduling concerns.

• Coordinated security officer schedules across client sites and shift changes.
• Updated staffing rosters using scheduling systems and daily availability reports.
• Communicated coverage needs with guards, supervisors, and dispatch teams.
• Tracked attendance, call-offs, and late arrivals for security assignments.
• Resolved shift conflicts while following post orders and client requirements.
• Maintained accurate records for assignments, replacements, and coverage requests.
• Assisted with client updates and schedule coordination for secure locations.

• Coordinated onboarding paperwork and maintained employee training and certification records to support new hire integration.
• Managed office supplies inventory to ensure availability and streamline procurement processes.
• Assisted with payroll-related documentation, timesheets, and verification of employee working hours.
• Supported security supervisors with daily administrative tasks and operational reporting.
• Handled sensitive information professionally while maintaining confidentiality.
• Used Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, for documentation and communication.
• Resolved administrative issues and maintained accurate records to support operational efficiency.

Greeted customers and provided friendly, professional customer service.

Assisted customers with fuel purchases, pricing inquiries, and store products.

Processed cash, debit, and credit card transactions accurately.

Operated the POS system and handled payments, refunds, and receipts.

Restocked shelves, organized merchandise, and maintained product displays.

Monitored inventory and reported low-stock items to management.

Maintained cleanliness and hygiene throughout the convenience store and checkout area.