Gursharn Dhugga

• Prepared detailed incident reports to facilitate appropriate follow-up.
• Studied building floor plans to give directions and provide accurate information.
• Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
• Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
• Efficiently managed emergency calls and dispatched security personnel during critical incidents.
• Monitored security systems, promptly identifying and reporting suspicious activities.
• Maintained detailed incident logs and generated daily reports for review.
• Provided exceptional customer service, addressing inquiries and requests from clients, visitors, and employees.
• Assisted in training new security dispatch operators and offered guidance to field personnel.
• Adhered to security protocols, ensuring compliance with local laws and regulations.

Job Summary:

As a Mall Patrol Guard, I was responsible for ensuring the safety and security of shoppers, employees, and visitors within the mall premises. I conduct patrols, monitor surveillance cameras, and respond to incidents and emergencies as needed. Also, I enforce mall rules and regulations and provide assistance to customers as necessary.

• Patrol the mall premises, monitor CCTV systems and report any suspicious activity to the appropriate authorities
• Greet customers and provide assistance with directions, store locations, and general inquiries
• Conduct regular checks of all mall entrances, exits, and emergency exits to ensure they are secure and free from obstructions
• Respond promptly to any security incidents, emergencies, or alarms, and take appropriate action to resolve the situation
• Maintain accurate and detailed incident reports, daily activity logs, and other documentation as required
• Work closely with mall management, local law enforcement, and emergency services to ensure a coordinated and effective response to security incidents
• Provide support to mall tenants and vendors as needed, including escorting them to and from their vehicles or stores after hours
• Conduct routine inspections of mall facilities and equipment to ensure they are in good working order and report any issues to the appropriate authorities
• Participate in ongoing training and development opportunities to stay up-to-date on industry best practices and new technologies.

Job Summary:

• Monitor and investigate suspicious activities within the company's premises
• Identify potential risks and implement strategies to prevent losses due to theft, fraud, or other causes
• Conduct internal and external investigations, including interviewing witnesses and collecting evidence
• Train employees on loss prevention procedures and guidelines
• Monitor inventory levels and track discrepancies. (Ex. Track First Aid inventory, AED, fire extinguishers etc.)
• Conduct audits and risk assessments to identify vulnerabilities and implement corrective actions
• Develop and implement security policies and procedures
• Maintain accurate records and prepare reports on incidents, investigations, and losses
• Supervised team of 6-10 security personnel during shift.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Kept team compliant with security protocols and appearance standards.
• Responded swiftly to security incidents and effectively resolved security issues.
• Screened vendors and contractors before granting access to restricted areas within mall.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Conducted regular patrols of facility to detect and deter security threats.
• Effectively lead and manage a team of security officers, offering guidance, training, and support while ensuring proper shift assignments.