Overview
Work History
Education
Skills
Hobbies
Timeline
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Gursharn Bhatti

Vancouver,BC

Overview

7
7
years of professional experience

Work History

Mentor

KidStart Volunteering
01.2024 - Current
  • Developed trust-based relationships with mentees through active listening and empathetic communication
  • Assisted mentee to achieve goals and creating realistic plans for personal growth
  • Provided emotional support and guidance to mentee, fostering self-confidence and resilience
  • Served as a positive role model, demonstrating strong values and ethical behavior
  • Facilitated open communication between mentee and their families to strengthen relationships and build trust
  • Monitor progress of mentee, tracking improvements in academic performance, social skills, and emotional wellbeing
  • Maintained accurate records documenting progress notes following each contact session with mentees.
  • Coached mentee on conflict resolution techniques to improve interpersonal skills within peer groups and family settings
  • Encouraged healthy decision-making by providing resources on nutrition, exercise, stress management, and mental health practices
  • Connected youths with resources such as tutoring services or counseling outside of the program
  • Worked with school administrators to better the academic and social needs of mentees
  • Organized workshops and events that catered to the specific needs of the mentee
  • Monitored behavior and reported any incidents to appropriate personnel
  • Maintained strict confidentiality in all situations unless abuse, neglect, or threats identified

Receptionist

Footworks
11.2022 - Current
  • Communicated with clients and updated client records
  • Processed transactions and updated relevant records
  • Resolving customer problems and complaints
  • Handled sensitive customer information with confidentiality
  • Multitasking abilities while managing numerous tasks simultaneously
  • Collaborated with colleagues on various projects to achieve daily goals
  • Cultivated positive relationships with clients through professional demeanor and interpersonal skills
  • Handled cash transactions and maintained sales and payments records accurately
  • Balanced employee availability and customer schedules
  • Tracked important information in excel spreadsheets and ran reports using data
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary

Sales Associate

Victoria's Secret PINK
12.2017 - 08.2020
  • Generated new sales leads to achieve and exceed monthly sales goals
  • Engaged in friendly conversation with customer to better uncover individual needs
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
  • Handled cash transactions while adhering to company cash handling policies
  • Managed conflict resolution with dissatisfied customers
  • Maintained calm demeanor and managed issues in busy, high-stress situations
  • Engaged with customers to effectively build rapport and lasting relationships
  • Rotated stock and restocked shelves to maintain product availability and store appearance
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Achieved monthly sales targets by implementing effective sales strategies
  • Assisted in training new staff members on company policies, product information, and sales techniques for an onboarding experience

Education

Bachelor of Arts - Psychology

Simon Fraser University
Burnaby, BC
09.2025

Associate of Arts - Psychology

Langara College
Vancouver, BC
08.2021

High School Diploma -

Sir Winston Churchill Secondary
Vancouver, BC
06.2018

Skills

  • Problem Solving
  • Time Management
  • Team Collaboration
  • Verbal and Written Communication skills
  • Analytical and Critical Thinking
  • Cultural Awareness
  • Multitasking
  • Planning and Coordination
  • Adaptability
  • Child Development
  • Verbally Fluent in Punjabi
  • Statistical software
  • Data Entry
  • Interpersonal Skills

Hobbies

My hobbies include going to the gym, talking my dog for long walks, hiking, reading, journaling, and spending time with my loves ones. I enjoy traveling and exploring new places. 

Timeline

Mentor

KidStart Volunteering
01.2024 - Current

Receptionist

Footworks
11.2022 - Current

Sales Associate

Victoria's Secret PINK
12.2017 - 08.2020

Bachelor of Arts - Psychology

Simon Fraser University

Associate of Arts - Psychology

Langara College

High School Diploma -

Sir Winston Churchill Secondary

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Gursharn Bhatti