GURSHARAN PREET KAUR
Brampton,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Server
Montana's BBQ & Bar
08.2022 - Current
- Bar – 170 Great Lakes Dr, Brampton ON L6R 2K7
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Increased sales significantly by upselling higher-end products to customers
Assistant Accountant
SSK Group
02.2020 - 01.2021
- Reviewed general ledger entries and assessed accuracy
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Reconciled company accounts for credit cards, employee expenses, and commissions
- Contributed to annual budget development and quarterly forecasts to support continuous adherence
- Leveraged finance knowledge to strengthen controls and improve transparency
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Office Administrator
Lord Krishna Polytechnic College
06.2019 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Interacted with customers by phone, email, or in-person to provide information
- Edited documents to improve accuracy of language, flow, and readability
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Bank Teller
HDFC Bank
03.2021 - 01.2022
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Monitored and reported suspicious activity in line with bank security policies.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
International Business Management
Northern College of Applied Arts And Technology
Scarborough, ON05.2024
Information Systems Business Analysis
Northern College of Applied Arts And Technology
Scarborough, ON05.2023
Bachelors of Commerce
HMV College
Jalandhar, Punjab, India05.2019
Skills
- Hospitality service expertise
- Sales expertise
- Cash Handling
- Invoicing and collections
- Budget Analysis
- Financial Management
- Strategic planning
- Time management
- Filing
- Customer Relationship Management (CRM)
- Administrative Support
- Critical Thinking
Languages
English
Hindi
Punjabi
Timeline
Server
Montana's BBQ & Bar
08.2022 - Current
Bank Teller
HDFC Bank
03.2021 - 01.2022
Assistant Accountant
SSK Group
02.2020 - 01.2021
Office Administrator
Lord Krishna Polytechnic College
06.2019 - 12.2019
International Business Management
Northern College of Applied Arts And Technology
Information Systems Business Analysis
Northern College of Applied Arts And Technology
Bachelors of Commerce
HMV College
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