Gursharan Singh

• Selected as Learning Ambassador based on strong performance, safety compliance, and process expertise.
• Currently training and onboarding new associates across Stow, Receive Dock, Receive Audits, and Pick functions.
• Provide hands-on coaching and real-time feedback to help new hires quickly achieve productivity and quality targets.
• Cross-trained in Order Picker (OP), Forklift (RC), and Walkie, demonstrating safe and efficient equipment operation to trainees.
• Lead floor-based training sessions covering scanning accuracy, inventory handling, and standard work procedures.
• Monitor trainee progress and partner with leadership to address performance gaps through targeted retraining.
• Conduct receive audits and train associates on discrepancy identification and inventory accuracy best practices.
• Promote a strong safety culture by reinforcing PPE compliance and ergonomic techniques during training.
• Support Receive Dock operations including unloading, scanning, and system updates while mentoring new hires.
• Serve as a go-to resource for new associates, resolving process questions and workflow issues.
• Maintain high personal productivity while successfully balancing ambassador training responsibilities.

Operations Coordinator — Immigration & Visa Consultancy

• Served as a key point of contact for clients, providing clear guidance on visa and documentation requirements.
• Maintained accurate, organized, and confidential client records in compliance with regulatory standards.
• Monitored and supervised the visa filing process performed by staff to ensure accuracy, completeness, and timely submission.
• Coordinated end-to-end visa file preparation, maintaining strict quality control across applications.
• Processed cash and cheque payments, issued receipts, and maintained daily transaction records with high accuracy.
• Participated in recruitment, onboarding, and performance management of staff, including hiring and termination decisions.
• Coordinated staff activities, monitored attendance, and supported smooth daily office operations.
• Coordinated IELTS preparation sessions and conducted mock tests and practice examinations.
• Provided academic support to students across IELTS modules (Listening, Reading, Writing, Speaking).
• Verified student assignments and documentation in collaboration with instructors to maintain quality standards.
• Conducted surprise tests and supervised examinations to uphold academic integrity.
• Maintained structured filing systems and improved workflow efficiency in a fast-paced environment.
• Demonstrated strong multitasking, attention to detail, and organizational skills.