Gurshan Dhaliwal

• Manage administrative functions including class scheduling, payment processing, and handling inquiries. Use management software and digital platforms to streamline scheduling, maintain accurate records, and enhance communication with students and parents.

• Oversee daily operations and coordinate with staff to ensure smooth functioning of the academy. Leverage technology to improve operational processes, such as implementing online registration systems and using data analytics to optimize class offerings and student engagement.

• Contribute to strategic planning and business development by analyzing student feedback and performance data. Utilize digital marketing tools and social media platforms to promote classes and increase enrollment.

• Directed daily travel operations, including the planning and coordination of travel arrangements for clients. Ensured that all bookings were processed accurately and efficiently, leveraging advanced booking systems and CRM tools to streamline operations.

• Acted as the primary point of contact for clients, providing personalized travel solutions and addressing any inquiries or issues promptly. Utilized technology to maintain detailed records of client preferences and feedback, enhancing service quality and customer satisfaction.

• Led the daily operations of the travel department, ensuring efficient and profitable management of client bookings. Applied business principles to streamline processes and enhance overall operational effectiveness

• Ensured a professional and welcoming office environment, serving as the primary point of contact for visitors and callers. Administered and updated office management software and systems to improve operational efficiency.

• Developed and maintained an efficient digital and physical filing system for documents, contracts, and invoices. Leveraged document management tools to enhance document retrieval and ensure quick access to critical information.

• Managed incoming calls and communications, providing relevant information or directing inquiries to appropriate personnel. Implemented communication tools and software to track and facilitate effective information flow within the organization.

• Composed and formatted letters, reports, emails, and other written documents, utilizing word processing and email management systems to ensure clarity and professionalism in all correspondence.

• Provided outstanding customer service by engaging with customers, addressing inquiries, and delivering accurate information about products and promotions. Utilized sales techniques to enhance the customer experience and drive sales growth.

• Effectively communicated detailed product information, including pricing, features, and promotions, to assist customers in making informed purchasing decisions. Employed upselling and cross-selling strategies to maximize sales opportunities.

• Oversaw inventory management, including restocking shelves, organizing product displays, and monitoring stock levels to ensure the availability of key items. Utilized inventory management systems to track product turnover and optimize store layout for enhanced sales performance.