Gursewak Singh
North York,ON
Summary
Dynamic and results-driven professional with extensive experience at Bell Technical Solutions, specializing in network issue resolution and underground cabling installation. Proven ability to enhance team collaboration and communication, ensuring compliance with safety protocols while delivering exceptional service. Recognized for troubleshooting skills and a strong work ethic, consistently improving project outcomes.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Professional in telecommunications field, offering solid foundation in cable installation and maintenance. Known for reliability and teamwork, consistently meeting project deadlines and adapting to evolving requirements. Expertise in cable management, safety protocols, and effective communication, making valuable contributions to team success.
Overview
3
3
Languages
7
7
years of professional experience
Work History
Cable Puller
Bell Technical Solutions
Toronto, ON
04.2023 - Current
- Assisted in installation of cable systems, ensuring compliance with safety protocols.
- Operated tools and equipment for cable pulling tasks, maintaining productivity standards.
- Collaborated with team members to troubleshoot installation issues on-site.
- Learned and adhered to industry best practices for cable handling and installation.
- Conducted routine inspections of materials and equipment to ensure proper functionality.
- Communicated effectively with team to coordinate tasks and improve overall project outcomes.
- Supported senior technicians in executing project plans effectively and efficiently.
Security Officer
ASG Security
Toronto, ON
06.2023 - 06.2025
- Monitored facility access to enhance security and ensure safety protocols.
- Conducted regular patrols to identify potential hazards and deter unauthorized activities.
- Responded promptly to emergencies, coordinating with law enforcement and emergency services.
- Implemented security protocols, reducing incidents through proactive measures.
- Developed incident reports, documenting findings for management review and analysis.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Field Service Technician
Bell Technical Solutions
Toronto, ON
10.2021 - 04.2023
- Diagnosed and resolved technical issues in fiber optics and copper telecommunications equipment during field visits.
- Installed and configured network systems according to customer specifications.
- Conducted routine maintenance checks to ensure optimal system performance and reliability.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Documented service reports detailing work performed and customer interactions for future reference.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
Security Officer
Wincon Security
Markham, ON
12.2020 - 09.2021
- Collaborated with management to refine security practices and improve operational efficiency.
- Watch security cameras and review surveillance footage from a control room to spot suspicious activities.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Walk through common areas, food courts, and parking lots to deter theft, vandalism, and poor behavior.
- Monitored CCTV cameras and alarm systems for security breaches.
Sales Associate
Mampster Inc.
Markham, ON
09.2019 - 11.2020
- Enhanced customer engagement through personalized service and product recommendations.
- Maintained accurate inventory levels using point-of-sale systems to streamline operations.
- Trained new staff on sales techniques and company policies to ensure consistency.
- Analyzed sales data to identify trends and improve merchandising strategies.
Education
Heavy Duty Equipment Technician
Centennial College
Scarborough05-2021
Skills
- Network issue resolution
- Underground cabling installation
- Electrical safety compliance
- Low-voltage system expertise
- Fiber optic handling
- Telecommunications infrastructure
- Cable terminations
- Wire pulling
- Cable installation
- Structured cabling
- Teamwork
- Strong work ethic
- Time management
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Equipment Repair
- Troubleshooting
- Fall protection
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Security Officer
ASG Security
06.2023 - 06.2025
Cable Puller
Bell Technical Solutions
04.2023 - Current
Field Service Technician
Bell Technical Solutions
10.2021 - 04.2023
Security Officer
Wincon Security
12.2020 - 09.2021
Sales Associate
Mampster Inc.
09.2019 - 11.2020
Heavy Duty Equipment Technician
Centennial College