Gursewak Singh
Markham,ON
Summary
Energetic and reliable with strong sense of responsibility and commitment to ensuring safety and security. Knowledge in conflict resolution and surveillance techniques, with proficiency in emergency response protocols and risk assessment. Dedicated to creating secure environment and enhancing team performance through effective leadership and communication.
Key skills in leadership and team coordination, eager to learn and develop in security-focused environment. Brings strong understanding of safety protocols and emergency response, along with effective communication and problem-solving abilities. Ready to use and develop these skills in security.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Paragon Security Services
03.2023 - Current
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Reduced incidents of theft and vandalism by maintaining visible presence during patrols and monitoring CCTV systems.
- Enhanced security measures by implementing effective patrol strategies and surveillance techniques.
- Managed scheduling for security guard shifts, optimizing coverage while minimizing overtime costs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Guard Officer
A.S.P Security Services
06.2022 - 01.2023
- Delivered high-quality customer service when interacting with clients, visitors, or employees requiring assistance from security department.
- Maintained accurate records of all incidents, daily logs, and personnel files in compliance with industry standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
DIPLOMA - TOURISM AND HOSPITALITY MANAGEMENT
George Brown Collage
Toronto, ON04.2024
Skills
- Physical Stamina
- Background Investigations
- First Aid Certified
- Report Preparation
- CCTV Monitoring
- Access Control
- Customer Service
- Loss Prevention
- Alarm Systems
- Ground Patrol
- CPR Certified
- Patrolling
- Incident Reporting
- Crowd Control
- Alarm systems
Certification
- Smart Serve
- Emergency First Aid and C.P.R
- Use of Force, Handcuffs, and Baton.
- Emergency first aid CPR level C and AED
- Workplace Health & Safety Awareness in 4 Steps
- W.H.M.I.S Globally Harmonized System
- Certification of Completion - The Ontario Human Rights Commission
- A.O.D.A.
- G License
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Accomplishments
- Reduced store loses apprehending and processing shoplifters a month.
- Provided comprehensive executive protection services for one of the wealthiest families in the United States.
- Saved the company expenses in security consulting fees.
- Recruited and trained 4 new staff members in effective security measures and guard techniques.
- Supervised 8 security guards and officers.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Security Guard Supervisor
Paragon Security Services
03.2023 - Current
Security Guard Officer
A.S.P Security Services
06.2022 - 01.2023
- Smart Serve
- Emergency First Aid and C.P.R
- Use of Force, Handcuffs, and Baton.
- Emergency first aid CPR level C and AED
- Workplace Health & Safety Awareness in 4 Steps
- W.H.M.I.S Globally Harmonized System
- Certification of Completion - The Ontario Human Rights Commission
- A.O.D.A.
- G License
DIPLOMA - TOURISM AND HOSPITALITY MANAGEMENT
George Brown Collage
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