Gursewak Singh

Work History

TRANSGOLD FREIGHTWAYS LTD

07.2020 - 05.2024

Managed budgets effectively, consistently delivering projects on-time and within financial constraints
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
Implemented business strategies, increasing revenue, and effectively targeting new markets
Led hiring, onboarding and training of new hires to fulfill business requirements
Developed and maintained relationships with external vendors and suppliers
Supervised operations staff and kept employees compliant with company policies and procedures
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services

Open Connection Telus Authorized Dealer

03.2017 - 10.2018

Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
Maximized sales by creating innovative visual merchandising displays and store layouts
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Planning, directing and evaluating the operations of establishments engaged in retail sales
Implementing marketing strategies, planning budgets and authorizing expenditures

Pizza Hut

08.2015 - 02.2017

Managed budget implementations, employee reviews, training, schedules, and contract negotiations
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
Developed and implemented strategies to increase sales and profitability
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
Creating, leading and managing a positive and fun restaurant culture
Leading and managing all aspects of human resources
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

Open Connection Telus Authorized Dealer

04.2014 - 07.2015

Supervised day-to-day operations to meet performance, quality and service expectations
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
Improved customer satisfaction by addressing and resolving complaints promptly
Maintained a clean, safe, and organized store environment to enhance the customer experience
Maintaining fast, accurate service and positive guest relations
Ensuring food quality and customer satisfaction
Assisting in profit and loss management
Recruiting and hiring team members, conducting performance appraisals

Transcan

10.2018 - 05.2020

Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Transporting finished goods and raw materials all over North America
Inspecting vehicles for mechanical items and safety issues
Planning routes and meeting delivery schedules, documenting and logging work/rest periods and kilometers spent driving, complying with truck driving rules and regulations
Maneuvering trucks into loading or unloading positions, collecting and verifying delivery instructions