Gursewak Singh

Due to my ability to stay calm in face of difficulty or when facing angry or unreasonable customer's and being able to solve the problem with a calm and collected mind which can satisfy both sides and my attention to detail, professionalism, punctuality,excellent customer service skill, communication skills, I was given the role of a team leader.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Received and processed customer payments.
• Maintained stock to meet expected customer demand.
• Alleviated customer service needs with policy-appropriate solutions.
• Processed both cash and card purchases and returns.
• Taught employees fundamentals of register use, merchandise scanning and customer service.
• Assisted customers by answering questions and fulfilling requests.
• Reconciled daily totals to maintain balanced and compliant ledgers.
• Resolved escalated customer disputes with special actions such as discounts.

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Tallied cash drawer at beginning and end of each work shift.