Gursewak Sadiora
Vernon,Canada
Summary
Personable and dedicated Customer Service Representative with extensive experience in security and managing industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Intelcom
Vernon, BC
01.2023 - Current
- Delivered packages to customer doorsteps and business offices
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Completed rush deliveries on tight timetables to satisfy customer needs
Security guard
Hero security
02.2021 - 11.2022
- Conducted site reviews and security audits and made recommendations to management based on findings
- Recorded required data for incident reports and files
- Provided security team leadership and contributed to on-call duties
- Monitored entire facility using CCTV while simultaneously performing dispatch duties
Security Supervisor
Paladin
01.2019 - 12.2021
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety
- Assessed company security risks and developed actionable solutions to be presented to management
- Led and directed investigations of accidents, thefts and property loss on premises
- Used two-way communication to generate enthusiasm and foster atmosphere receptive to open exchange
- Conducted site reviews and security audits and made recommendations to management based on findings
- Recorded required data for incident reports and files
Shift Manager
A&W
01.2018 - 12.2021
- Coordinated shift workers for inventory receiving, auditing and restocking
- Helped employees accomplish tasks during peak periods
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed schedules, accepted time off requests and maintained coverage for shifts
- Directed and led employees and team members on effective operations, methods and procedures
- Coached employees on interactions with customers to drive exceptional service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Cashier
Marry Brown
01.2018 - 12.2019
- Operated cash register or POS system to receive payment by cash, check and credit card
- Accepted cash and credit card payments, issued receipts and provided change
- Preserved appearance of store by arranging and replenishing displays and merchandise racks
- Trained new team members in cash register operation, stock procedures and customer services
- Worked closely with front-end staff to assist customers
Education
Business Administration Diploma - Accounting
Okanagan College
Vernon, BC12.2020
By Law Level1 -
Focus College
Skills
- Project Management
- Sales Techniques
- Staff Development
- Technical Proficiency
- Work Planning and Prioritization
- Recruitment and Hiring
- Documentation and Reporting
- Hiring and Training
- Performance Tracking and Evaluation
- Teamwork and Collaboration
- Verbal and Written Communication
Timeline
Delivery Driver
Intelcom
01.2023 - Current
Security guard
Hero security
02.2021 - 11.2022
Security Supervisor
Paladin
01.2019 - 12.2021
Shift Manager
A&W
01.2018 - 12.2021
Cashier
Marry Brown
01.2018 - 12.2019
Business Administration Diploma - Accounting
Okanagan College
By Law Level1 -
Focus College