Gursehaj Kaur
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
Certification
Work History
Security Officer
Paragon Security
01.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Associate of Science - Childcare
Mohawk College of Applied Arts And Technology
Mississauga, ON08.2025
Skills
- Hardworking and detailed-oriented with creative abilities to adjust in any diverse work environment
- Easy to approach and welcoming with strong work ethics
- Excellent oral and written communication skills
- Comfortable working independently with minimal supervision
- Customer satisfaction measurement and Client Relations
- Proficient computer skills specifically Microsoft outlook
- Call center experience
- Time management
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Certification
- Certification of Workplace wellbeing.
- Worker health and safety awareness.
- Fire safety and Extinguishers
- Workplace violence and harassment
- First Aid/ CPR/ AED
- WHIMS certification
Timeline
Security Officer
Paragon Security
01.2024 - 07.2024
Associate of Science - Childcare
Mohawk College of Applied Arts And Technology
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